Worldpay for Business Onboarding Customer Due

2 weeks ago

Gateshead, United Kingdom FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
High School Diploma
**Travel Percentage**:
0%
**Hybrid Working**: Gateshead Office - Monday to Friday 2 days per week office based, 3 days working from home.

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

**About the team**

The Worldpay for Business Customer Due Diligence team are responsible for assessing all Worldpay for Business customers at the point of onboarding and at regular intervals in their lifecycle ensuring that we know who the customer is, how they operate and their ownership structure.

This helps to protect Worldpay and the industry from financial crime, money laundering and terrorist financing. The team is highly commercialised balancing AML risk processes with fantastic customer experience. The team is award winning and known to deliver record levels of service.

**What you will be doing**
- Manage escalations from internal and external partners to ensure customers are boarded as quickly as possible, whilst ensuring we remain compliant.
- Review adverse screening checks on clients and undertake follow-up research as required.
- Manage personal workloads to ensure queues of work are dealt with in a timely manner.
- Able to investigate and resolve queries in relation to KYC.
- Escalate cases, and red flags, as required to Complex and Specialised Due Diligence teams for further assessment.
- Support your peers with their queues on a needs must basis.

**What you bring**:
As a member of our Customer Due Diligence Team, you will play a vital role in ensuring our KYC/CDD meets our policy and AML regulations. This role will incorporate an in-depth review of CDD/EDD to ensure it is in line within our risk appetite.

In addition, you will provide approval or rational of findings to the wider compliance teams for review where required, in accordance with our policy and procedures. You will work as part of a team to ensure we board our customers as quickly as possible, or reverify them as seamlessly as possible, whilst ensuring all internal policies, procedures and risk criteria are met.
- Excellent Analytical Skills.
- Strives to get things right first time, every time.
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
- Acts in a professional manner, with a positive and enthusiastic ‘can do’ attitude.
- Looks for efficiencies that could support your colleagues and business skills managing multiple tasks.
- Ability to work autonomously along with being a good team member.

**What we offer you**:

- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- Time to support charities and give back in your community
- Scheduled development time to support career progression
- 25 days annual leave per annum plus Bank Holidays
- Competitive Pension Scheme

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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