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Sales and Administration
5 months ago
At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
World Fuel Services Corporation is a Fortune 500 company providing aviation, marine and land energy, logistics, and technology solutions to customers and suppliers around the world. Our global team of local professionals delivers innovative products and services at more than 8,000 global locations.
With revenues in excess of $27 billion and over 5,000 employees worldwide, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logístical support and price risk management.
WFS,
is a publicly listed company (NYSE: INT), headquartered in Miami, Florida.
Following the acquisitions of the Watson Petroleum, Hall Fuels and Linton Fuels businesses in 2013/14, World Fuel Services has become a major player in the UK land fuels market.
Key Responsibilities and Accountabilities:
Providing efficient and accurate end-to-end transactional process and will support commercial and relationship management to key accounts, project contracts and related stakeholders.
- Responsible for sales administration such as but not limited to:
- Receipt of customer order
- Acknowledgement / Process Order
- Where applicable issue of copy invoices and other supporting documents.
- Maintenance of usage reports including transaction reporting
- Create and issue required weekly, monthly and annual customer reports
- Accurate entry of data into all company in-house CRM systems and maintaining the integrity of records
- Support in accurate product information or related project enquiry
- Dealing with customer issues, delays, spills and escalating to Key Account Manager (KAM) and Key Account Executive (KAE)
- Liaising with colleagues in other departments and with external contact
- Supports resolution on any escalated issues where required
- Adherence to Company processes and policies as per customer contracts
THE INDIVIDUAL/PERSON SPECIFICATION (BACKGROUND AND SKILLS):
- Previous experience in commercial sales or administration from an oil distribution business segment is desirable.
- An ability to adapt quickly and efficiently to meet changing customer and business needs
- Frontline customer service role or telephone-based customer service work experience is desirable
- Adaptable with strong attention to detail, data accuracy and with solution-based aptitude are essential
- Excellent customer service skills are essential
- Strong written and oral communication skills
- Strong interpersonal and stakeholder management skills are essential
- Proficient IT skills that include use of Microsoft Office base platforms: Word, Excel, Outlook or any CRM platform is a minimum requirement
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