Quality Governance, Complaints and Concerns

Complaints & Customer Relationship Officer **In this job role you will**: - Manage a rolling caseload of complaints and enquiries related to casework to ensure intended outcomes are delivered - Coordinate and administer the effective handling and resolution of complaints and enquiries - Respond to Freedom of Information requests, Subject Access Requests...

Encompass delivers a wide range of services including homelessness support and adult social care. For this job role, you will be responsible for investigating and responding to complaints and general enquiries related to casework, Subject Access Requests (SARS) and Freedom of Information (FOI) requests, and also identifying and making recommendations. **In...

The overriding purpose is to support the provision of the highest quality patient care and customer service through personal actions and continuous improvement. The role supports two functions, working autonomously without daily supervision to - To support the Service Director in managing the clinical governance agenda. This will include the gathering of...

The Patient Experience team (PET) provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care. You will provide a seamless service to patients, their families and other service users across the Trust and support staff in the...

The Patient Experience team (PET) provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public who wish to raise concerns about their care. You will provide a seamless service to patients, their families and other service users across the Trust and support staff in the...

Do you want to help improve the quality and safety of healthcare services, and the experiences of patients and carers? The Governance Support Unit is looking for another outstanding individual to join our team. You will be totally committed to the Trust's values, and expected to demonstrate that those values underpin your work with patients and staff. We...

QS care is recruiting for healthcare assistants to cover **day and night** shifts in ** Sutton-in-Ashfield** and the surrounding areas, to work with alongside our clients in Nursing and Residential homes. **Duties will include**: - Follow the policies and procedures set out by the care setting in which you are working. - Ensure you understand the needs...

Profine UK Extrusions Ltd are recruiting for **Quality Assurance Assessor** for their extrusion plant in Huthwaite, Nottinghamshire, UK. **Shift**: - They will be on continental shift patterns - 4 on, 4 off, 6-6 shifts **Holiday**: - 23 days per annum (inc Bank Holidays) **ROLE RESPONSIBILITY**: - Perform product conformity tests in compliance with...

**QS care **is recruiting healthcare assistants and supports workers to cover **day shifts over the weekend** in the **Sutton-in-Ashfield** area, to work alongside our clients in Nursing and Residential homes. **Your duties will include**: - Follow the policies and procedures set out by the care setting in which you are working. - Ensure you understand...

Role OverviewThis esteemed position requires a seasoned professional to lead the Trauma & Orthopaedics service, driving excellence in clinical governance and ensuring effective management of staff. The successful candidate will provide strategic direction, working closely with the Clinical Chair and Executive Medical Director to inform clinical policy and...

Imperial Personnel are currently looking for a Quality Inspector with experience in the plastics industry for their client in Sutton in Ashfield. This will be a senior role in the team and you will be tasked with training other staff within the factory, amongst other duties. **Working Hours and Pay**: Days regular (6am-2pm) Up to £14ph Monday to...

Do you want to help improve the quality and safety of healthcare services, and the experiences of patients and carers? The Governance Support Unit is looking for another outstanding individual to join our team. You will be totally committed to the Trust’s values, and expected to demonstrate that those values underpin your work with patients and staff. We...

**New role**: Complaint Associates **Location**: Surrey (Epsom/Sutton area) **Working Pattern**: Hybrid working **Remuneration**: Excellent package including, bonus up to 10%, 10% non-contributory pension, extremely flexible working pattern, onsite (free gym) and various other additional company benefits Even during these unprecedented times, my client a...

We are excited to announce a new role within Neonatal and Pediatrics at Sherwood Forest Hospital. The primary purpose of this role is to support the provision of the highest quality patient care through personal actions and continuous improvement. The role of the Neonatal and Pediatric Governance Lead is to take responsibility for monitoring incident...

Actively work to continually improve the quality of participation and engagement within the overall Organisational frameworks and objectives. Evaluate the effectiveness of involvement, activity, and feedback. Identify new initiatives to involve patients, carers, and families and be responsible for leading and developing activities as required. Act as an...

Ref 10967 Quality Inspector Sutton-in-Ashfield, Nottinghamshire £25,000 temp to perm role Days only Monday to Friday 7.00am - 4.00pm We are supporting a local manufacturing company with the recruitment of a temp to perm quality inspector working within a team environment this is an excellent opportunity for someone who wants to learn and develop...

Complaints & Customer Relationship Officer **In this job role you will**: - Manage a rolling caseload of complaints and enquiries related to casework to ensure intended outcomes are delivered - Coordinate and administer the effective handling and resolution of complaints and enquiries - Respond to Freedom of Information requests, Subject Access Requests...

We are currently looking for an enthusiastic and highly motivated Data Quality Assistant to join the Data Quality Team based at King's Mill Hospital. The accuracy, timeliness, consistency and relevance of data and information are vitally important for the Trust, not only to secure the correct income levels but also to inform decision-making regarding the...

The duties involved in the role will include but won't be limited to: - Be an active member of the team carrying out all expected daily administration and coordination activities - Lead and motivate employees to achieve organisational goals and KPI's, by setting appropriate objectives, carrying out performance reviews, providing feedback and coaching - Lead...

**Main job purpose**: To provide QHSE support to the company and all Stakeholders, providing advice, guidance and leadership. Work alongside key stakeholders to continuously improve the company safety performance and culture whilst retaining, maintaining, and managing within ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 certifications. **KEY DUTIES AND...