Parts Supervisor

6 days ago


SuttoninAshfield, United Kingdom SF Recruitment Full time

The duties involved in the role will include but won't be limited to:

- Be an active member of the team carrying out all expected daily administration and coordination activities
- Lead and motivate employees to achieve organisational goals and KPI's, by setting appropriate objectives, carrying out performance reviews, providing feedback and coaching
- Lead the team daily to ensure required objectives are achieved
- Deliver an uncompromising safety culture within the whole team
- Create a working environment focussed on employee engagement, trust, fairness, equality, the Turner Values, high performance, and continuous improvement
- Embrace and actively demonstrate a strong team ethos with internal teams
Be the point of contact for all queries, concerns, complaints, and credits when required
- Measurement - Key Performance Indicators and accountabilities:

- Customer satisfaction and KPI achievement
- Profit and Loss (Sales revenue, gross profit, and gross margin %)
- Engineer performance KPI's (Utilisation, productivity, efficiency, NPT, first fix)
- Service Work in Progress
- Response time
- Service compliance
- QHSE audit scoring
- Ensure all revenue opportunities are maximised and lowest cost delivery options are identified and implemented
- Create and deliver individual employee development pathways and performance reviews managed through the HR IT platform
- Manage and support parts flow and supply chain activity and relationships ensuring maximum efficiency
- Manage work in progress to a minimum ensuring jobs are invoiced as soon as possible
- Ensure high levels of customer service are achieved by recognising the importance of the employee to deliver the customers' expectations
- Maintain a very high level of professionalism through all means of communication
Working Hours: 8.15 - 4.45 Monday - Friday



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