Senior Task Administrator

3 months ago


Worthing, United Kingdom Equiniti Full time

Management Level

H

We require an enthusiastic and technically capable individual to take provide some of these key services. This is a fast-paced environment with constantly changing priorities, so they need to be adaptable and willing to take on new challenges where required.

**Core Duties/Responsibilities**
- Ensure the smooth running of daily services, achieving time critical targets, and maintain and operate all services within agreed operational and client SLAs
- Manage the flow of your daily work, utilising the allocated resource which will fluctuate based on volumes and priorities across the wider team
- Review information and instructions received from clients, helping to decide on the most appropriate course of action
- Providing feedback and advice to clients in a clear and easy to understand way
- Identification and escalation of issues through root cause analysis, taking appropriate steps to avoid a reoccurrence
- Maintain appropriate controls to reduce and remove entirely, where possible, any associated risks within services
- Presentation of data and reporting to senior management and key stakeholders
- Escalate issues quickly and appropriately where they arise, providing advice of the best course of action
- Embrace a culture of continuous improvement across services, identifying areas requiring change and prioritising appropriately Chairing service meetings when necessary, assessing priorities and risks, highlighting to management where appropriate
- Prepare client figures and reporting of data for client invoicing, and for reporting direct to the client or internal teams as required
- Participate in training, both in house and external, when required to ensure skills are up to date.

**What We Offer (UK ONLY)**
- **Save For Your Future**:

- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- **All Employee Long Term Incentive Plan (LTIP) **- Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- **Health and Wellbeing **- Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- **Employee discounts **- Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- **Flexible Benefits **- The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- **Time Off **- Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- **Winning together **- Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.



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