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Student Recruitment and Admissions Officer X2

3 months ago

Nelson, United Kingdom Accrington & Rossendale College (accross) Full time

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Student Recruitment and Admissions Officer x2

**Job title**:Student Recruitment and Admissions Officer x2
**Salary**:Up to £25,250.06 per annum (pro-rated for part-time applicants), depending on experience
**Hours**:37 or 18.5 per week
**Contract type**:Permanent
**Site**:Lancashire Adult Learning
**Closing date**:Midnight - Wednesday 14 February 2024
**Interview date**:Monday 26 February 2024

'Would you like to be part of an Outstanding College and a team that aims to create the extraordinary?’

**Our Organisation**
This role is advertised by NCC Professional Services. Part of Nelson and Colne College Group, NCC Professional Services provides expert business support services to the wider College Group.

Nelson and Colne College Group is a beacon for educational excellence, made up of a family of colleges - Nelson & Colne College, Accrington & Rossendale College and Lancashire Adult Learning. The College Group is the only Further Education college in Lancashire to be graded as ‘Outstanding’ under the new Ofsted inspection framework.

Together the Group forms a Sixth Form, Skills and Technology Centre, University Centre, employer training and adult learning provider delivering exceptional teaching and learning to all ages and at all levels.

**The Exciting Role**
An exciting opportunity has become available for x2 Student Recruitment and Admissions Officers.

Based within a highly creative and experienced team, the Student Recruitment and Admissions Officers will work to build relationships between applicants, curriculum areas and the College in order to support recruitment. Working within a dedicated team you will deliver quality, effective and engaging customer experiences, both in person and through digital and direct media, at one of the leading Colleges within the country. Playing a key role in converting applicants to students this role will provide you with the opportunity to build key relationships with our applicants and utilise College systems and data to determine the best activity to meet customer need. We are looking for one full-time member of staff and one part-time member of staff to join our team.

**What You Will Be Doing**:
Delivering a ‘customer first approach’ in regards to enquirer and applicant management, and ensuring a high-quality customer experience at every stage.

Support the Interview and Open Events to provide an excellent experience for potential students, parents, and external stakeholders.

Driving activity through the ‘learner pipeline’ from enquiry to enrolment, to ensure the highest possible conversion rates, whilst operating as an Account Lead for a selected curriculum area, ensuring the best transition process for each learner along the customer pipeline.

Working towards conversion pipeline KPIs for your curriculum areas, evaluating successes and building these into future activities.

Supporting the Customer Experience Coordinator in working with curriculum teams to develop personalised, holistic customer journeys shaping all customer touchpoints.

Liaising with internal stakeholders to ensure all customers get an effective and impactful service, and supporting all Customer Pipeline touchpoints - direct, phone, digital and on-campus experiences to deliver a seamless, effective and positive experience and to further enhance applicant conversion.

**What We Are Looking For**:
This role requires someone with experience of tracking customer/applicant touchpoints and their effectiveness, as well as a proven track record of innovative approaches to customer communications. We are also looking for someone who has experience of supporting customer experiences through events, marketing activity, schools’ activity or admissions processes and carrying out market research to inform delivery of activities.

We are looking for a creative thinker with a keen eye for design and messaging, who is passionate and enthusiastic. Our Customer Experience Officer will be an individual who has a highly responsive, flexible and adaptable attitude, is able to prioritise and deprioritise effectively, and has excellent organisational skills, with a clear ability to multi-task, re-prioritise and juggle conflicting deadlines, display initiative and be solution-focused.

**What We Offer in Return**:

- Generous annual leave entitlement increasing to a maximum of 28 days (with service), plus Bank Holidays and closure days - totalling 41 days per year
- Access to a workplace pension scheme - with employer contributions of 5%
- Enhanced occupational sick pay scheme and access to family friendly policies and benefits
- A range of health and wellbeing benefits and support
- Staff recognition scheme, including long service awards
- Free on-site parking on all College sites

**Still Interested?**
**How to Apply**: