Level 2 Customer Service Practitioner

5 months ago

AshtonUnderLyne, United Kingdom Tameside College Full time

**Level 2 Customer Service Practitioner**

Pennine Medical Centre is seeking a professional and highly motivated Medical Receptionist to join their dynamic and forward-thinking team in a very busy medical practice based in Mossley, Ashton Under Lyne. The successful applicant will be enrolled in the Level 2 Customer Service Practitioner qualification with Tameside College.

The applicant will work at the Mossley site **OL5 9AJ **but may also be asked to cover holidays/sickness at our Greenfield site **OL3 7EQ**. The team provides support to all patients and clinicians, maintaining a professional disposition at all times.

**This is an apprenticeship therefore previous experience is not necessary as full training will be provided.**

**Training Provider**: Tameside College (OL6 6NX)

This course is delivered using a blended delivery model, our assessor will deliver this apprenticeship in the workplace with optional study days at college.

**Course Duration**: 12 Months plus 3 Months End point assessments

**General Duties**
- Ensuring reception and administration duties and responsibilities within the practice are carried out accurately and in a timely manner, adhering to the policies and protocols
- Receiving calls and assisting with direct face to face patient enquiries
- Using the clinical IT system (EMIS) to make appointments, record administration events, process medication requests and many other miscellaneous duties
- Document management using Docman software
- Handling specimens and ensuring the appropriate forms have been completed accurately
- Facilitating timely and appropriate communications internally and with external services and organisations
- Processing medication requests including receiving and recording requests for repeat prescriptions, issuing repeat prescriptions authorised by the clinicians, forwarding prescription queries to relevant clinicians
- Processing internal and external electronic communications in a timely manner
- Opening and distributing in-coming and out-going mail including scanning and posting
- Registering new patients accurately and ensuring all new patient documentation is completed
- Maintaining inventories such as supplies/stationary/refreshments
- General filing
- Photocopying
- Other duties considered appropriate to the post

**Communication**

The post-holder must recognise the importance of effective communication within a team and will strive to:

- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly and within the Practice’s policies and procedures.

**Safeguarding**

Pennine Medical Centre is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

The post holder will complete the required level of safeguarding mandatory training, demonstrate a good understanding of safeguarding and will strictly adhere to the Practice’s safeguarding policies and procedures.

**Confidentiality**

The post-holder will be requested to sign a confidentiality agreement. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice’s policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you**

**Job Type**: Apprenticeship

Pay: From £6.40 per hour

Expected hours: No less than 30 per week

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Work Location: In person

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