Receptionist Fleetwood

3 months ago

Fleetwood, United Kingdom FCMS NW Ltd Full time

**FCMS (NW) Ltd JOB DESCRIPTION**

**Post**:Receptionist / Administrator

**Hours**: Flexible hours to meet the needs of the organisation

The service operates 7 days per week/ 365 days per year

The service starts at 07.45 each day and closes at 8.15pm each evening

**Pay**: £10.42 per hour. We provide enhancements for Saturdays/Sundays and

Bank Holidays

**Hours**: 22.5 per week

**Accountable to**: Service Lead - Community Services

**Base**: Fleetwood Urgent Treatment Centre

Our behaviours should be in line with our values which form part of our Company DNA:

- **Fun: People rarely succeed unless they are having fun. Happiness is healthy**:

- **Awesome: We aren’t here to be average, we’re here to be awesome**:

- **Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**:

- **Brave: We challenge the norm. We have the courage to get the difficult jobs done**:

- **Oomph: We have natural oomph It’s infectious**:

- **Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**

Our key expectations are:

- Self-awareness - Living authentically
- Adaptability
- Being ready to adjust depending on the situation
- Openness - What you see is what you get
- Positivity with a real sense of being able to strive for the impossible
- Generosity of spirit
- Everyday should be an opportunity to act with kindness
- Ability to have fun - Taking the role seriously, whilst being yourself

**Role**

The post holder will work in the urgent care setting supporting the team by fulfilling the agreed

tasks. The key duties include operating the reception; being the first point of contact for patients,

visitors and enquiries; booking patients into Fleetwood Urgent Treatment Centre, Wound Care and

the GP Extended Access service; completing a non-clinical triage with patients; answering the phone;
undertaking day to day administration tasks. The post holder will accept the responsibility for

aspiring to achieve, share a corporate pride in achievements and strive to act as an ambassador for

good quality.

The post holder will:

- Be the first point of contact for patients, visitors and enquiries
- Meet, greet and complete a non-clinical triage with all self-presenting patients
- Book patients into the Adastra and EMIS system
- Utilise the appointment diaries via Adastra, EMIS and HISS
- Liaise with a range of health care professionals both internal and external
- Record information on IT systems, spreadsheets, paper records
- Telephone answering, faxing, photocopying, scanning
- Inputting data onto the computer systems, setting up computer diaries
- Update records
- Maintain a clean and confidential reception desk
- Adhere to policies and procedures of the company and keep up to date with any changes

**Educational**
- To follow safe working practices and to comply at all times with local Safety Policies and
- Procedures
- To ensure confidentiality on all matters relating to patients and information obtained during
- the course of employment and not to release such information to anyone other than those
- acting in an official capacity as instructed
- Maintain good relationships with other members of the staff team across all disciplines
- Contribute to the identification of own training needs and participate in relevant in-service
- training
- To attend staff meetings as required

The post holder will be expected to attend any necessary courses that provide relevant training.
- The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role._

**PERSON SPECIFICATION**

**EXPERIENCE**

**ESSENTIAL**

IT literate

Experience of working in a customer facing / patient facing role

**DESIRABLE**

Experience of working as a receptionist/administrator in a health care setting

Working knowledge of Adastra

IT system

Working knowledge of EMIS IT System

Experience of HISS IT system

**QUALIFICATIONS**

**DESIRABLE**

GCSE/O Level English and Maths

EDCL or equivalent

NVQ in business administration or equivalent

**SKILLS, KNOWLEDGE & COMPETENCIES**

**ESSENTIAL**

Excellent interpersonal skills including verbal and written communication

Ability to remain calm under pressure

IT skills

Excellent organisational skills

Ability to think laterally, seeking opportunities for improvement

Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality

Flexibility of working hours to support annual leave, sickness and the needs of the business

**DESIRABLE**

Knowledge of Adastra and/or EMIS clinical system

**OTHER**

Belief in our corporate values

Fun

Awesome

Humble

Brave

Go-getting

Oomph

Enthusiastic and positive

Approachable

Team Player

  • Receptionist

    4 months ago

    Fleetwood, United Kingdom MyDentist, London Street, Fleetwood Full time

    Mydentist Fleetwood is looking for a compassionate, motivated and friendly person to join our dental team, as a dental receptionist. Experience as a dental receptionist would be advantageous, however full training will be provided. The vacancy is for 38.25 hours Holiday allowance per year (bank holiday additionally) Practice team incentives Career...

  • Receptionist

    6 days ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About FCMSFCMS is a social enterprise that provides health and wellbeing services. We are passionate about delivering high-quality services to our patients and callers.Job SummaryWe are seeking a skilled Receptionist to join our team at the Fleetwood Urgent Treatment Centre. As a Receptionist, you will be the first point of contact for patients, visitors,...

  • Receptionist

    6 days ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About FCMSFCMS is a social enterprise that provides health and wellbeing services. We are passionate about delivering high-quality services to our patients and callers.Job SummaryWe are seeking a skilled Receptionist to join our team at the Fleetwood Urgent Treatment Centre. As a Receptionist, you will be the first point of contact for patients, visitors,...

  • Receptionist

    7 hours ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About FCMSFCMS is a social enterprise that provides health and wellbeing services. We are passionate about delivering high-quality services to our patients and callers.Job SummaryWe are seeking a skilled Receptionist to join our team at the Fleetwood Urgent Treatment Centre. As a Receptionist, you will be the first point of contact for patients, visitors,...

  • Receptionist

    4 hours ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About FCMSFCMS is a social enterprise that provides health and wellbeing services. We are passionate about delivering high-quality services to our patients and callers.Job SummaryWe are seeking a skilled Receptionist to join our team at the Fleetwood Urgent Treatment Centre. As a Receptionist, you will be the first point of contact for patients, visitors,...

  • GP Receptionist

    5 days ago

    Fleetwood, Lancashire, United Kingdom The Mountview Practice Full time

    About The Mount View PracticeWe are a forward-thinking, patient-focused, professional, and friendly team looking after approximately 12,000 patients in Fleetwood.We consist of 5 GP Partners and a Salaried GP, a Practice Paramedic, Acute & Therapy Mental Health Team, Advanced Nurse Practitioners, Pharmacist & Tech, Practice Nurses and Healthcare Assistants,...

  • GP Receptionist

    5 days ago

    Fleetwood, Lancashire, United Kingdom The Mountview Practice Full time

    About The Mount View PracticeWe are a forward-thinking, patient-focused, professional, and friendly team looking after approximately 12,000 patients in Fleetwood.We consist of 5 GP Partners and a Salaried GP, a Practice Paramedic, Acute & Therapy Mental Health Team, Advanced Nurse Practitioners, Pharmacist & Tech, Practice Nurses and Healthcare Assistants,...

  • Receptionist

    3 months ago

    Fleetwood, United Kingdom Partington Holiday Centres Full time

    **Partington’s Holiday Parks is family owned and operates 6 holiday parks across Lancashire, Lake District and The Yorkshire Dales. Broadwater Holiday Park is located on the outskirts of the old fishing town of Fleetwood. Offering a mix of luxury caravans and lodges to both buy and rent, Broadwater has many amenities for its guests including a club, sports...

  • Receptionist

    4 months ago

    Fleetwood, United Kingdom North Euston Hotel Full time

    '''Duties''' - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls to the appropriate department or individual - Provide general administrative and clerical support - Maintain a clean and organized reception area - Receive and distribute mail, packages, and deliveries - Schedule appointments and manage calendars -...

  • GP Receptionist

    3 weeks ago

    Fleetwood, United Kingdom The Mountview Practice Full time

    Job summary The Mount View Practice has a full time, 12 Month, Fixed Term position available for a Receptionist to work within our Practice. Situated in Fleetwood Town Centre, we are a busy GP practice with approximately 12,000 patients. Applicants must be available to work set shifts Monday - Friday between 0800 - 1830. PREVIOUS APPLICANTS NEED...

  • Receptionist - Patient Service Coordinator

    2 weeks ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About FCMSFCMS is a social enterprise that provides health and wellbeing services. Our mission is to deliver high-quality services that meet the needs of our patients and callers.Job SummaryWe are seeking a skilled Receptionist to join our team at the Fleetwood Urgent Treatment Centre. The successful candidate will provide a high-quality reception service to...

  • Receptionist - Patient Service Coordinator

    2 weeks ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About FCMSFCMS is a social enterprise that provides health and wellbeing services. Our mission is to deliver high-quality services that meet the needs of our patients and callers.Job SummaryWe are seeking a skilled Receptionist to join our team at the Fleetwood Urgent Treatment Centre. The successful candidate will provide a high-quality reception service to...

  • Receptionist

    3 weeks ago

    Fleetwood, United Kingdom FCMS Full time

    Job summary Welcome to FCMS! We are looking for an individual to provide a high-quality reception service to patients and staff at the Fleetwood Urgent Treatment Centre. Hours: Flexible hours to meet the needs ofthe organisation. The service operates 7 days per week/ 365 days per year. The service starts at each day andcloses at each evening ...

  • Receptionist

    3 weeks ago

    Fleetwood, United Kingdom Robertson Group Full time

    Overview Care. Initiative. Pride. We see more than just high standards. Receptionist Location: Hesketh House, Fleetwood  Working hours: 18 hours per week Shift Pattern: 3 days per week: Monday 1pm - 7pm, Thursday 7am - 1pm, Friday 1pm - 7pm Hourly rate: £12.50 per hour  Contract: Fixed Term to 23 March 2025 Relationships....

  • Receptionist

    4 months ago

    Fleetwood, United Kingdom Regenda Group Full time

    **Annual salary of £9.069 **_(£19,838 FTE)_ - ** Permanent role**: - ** 16 Hours per week **_(Monday, Tuesday, Thursday and Friday / 9:00 - 13:00)_ - ** Fleetwood** **Proposed Interview Date**:Thursday 30th November **The role** As a receptionist, you will be responsible for greeting and assisting visitors, customers, and contractors both in person and...

  • Reception Services Coordinator

    2 weeks ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About the RoleWe are seeking a highly skilled and organized Receptionist to join our team at the Fleetwood Urgent Treatment Centre. As a key member of our front-line team, you will be the first point of contact for patients, visitors, and enquiries, providing a warm and welcoming experience for all.Key ResponsibilitiesManage the reception area, ensuring a...

  • Reception Services Coordinator

    2 weeks ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About the RoleWe are seeking a highly skilled and organized Receptionist to join our team at the Fleetwood Urgent Treatment Centre. As a key member of our front-line team, you will be the first point of contact for patients, visitors, and enquiries, providing a warm and welcoming experience for all.Key ResponsibilitiesManage the reception area, ensuring a...

  • Reception Services Coordinator

    1 week ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About the RoleWe are seeking a highly skilled and organized Receptionist to join our team at the Fleetwood Urgent Treatment Centre. As a key member of our front desk team, you will be the first point of contact for patients, visitors, and enquiries, providing a warm and welcoming experience for all.Key ResponsibilitiesManage the reception area, ensuring a...

  • Reception Services Coordinator

    1 week ago

    Fleetwood, Lancashire, United Kingdom FCMS Full time

    About the RoleWe are seeking a highly skilled and organized Receptionist to join our team at the Fleetwood Urgent Treatment Centre. As a key member of our front desk team, you will be the first point of contact for patients, visitors, and enquiries, providing a warm and welcoming experience for all.Key ResponsibilitiesManage the reception area, ensuring a...