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Reception Services Coordinator
2 months ago
About the Role
We are seeking a highly skilled and organized Receptionist to join our team at the Fleetwood Urgent Treatment Centre. As a key member of our front-line team, you will be the first point of contact for patients, visitors, and enquiries, providing a warm and welcoming experience for all.
Key Responsibilities
- Manage the reception area, ensuring a clean and confidential environment for patients and staff.
- Provide exceptional customer service, responding to patient queries and concerns in a professional and empathetic manner.
- Operate the appointment system, booking patients into the Adastra and EMIS system, and utilizing the appointment diaries via Adastra, EMIS, and HISS.
- Liaise with healthcare professionals, both internal and external, to ensure seamless communication and coordination of patient care.
- Record information on IT systems, spreadsheets, and paper records, maintaining accurate and up-to-date records.
- Perform administrative tasks, including telephone answering, faxing, photocopying, and scanning.
- Contribute to the identification of own training needs and participate in relevant in-service training.
Requirements
- Follow safe working practices and comply with local Safety Policies and Procedures.
- Ensure confidentiality on all matters relating to patients and information obtained during the course of employment.
- Maintain good relationships with other members of the staff team across all disciplines.
About FCMS
FCMS is a social enterprise, health and wellbeing services provider, committed to delivering high-quality services to our patients and callers. We are passionate about ensuring that our patients remain at the central focus of all that we do, and we strive to provide excellent and well-established clinical governance systems and operational expertise.
Disability Confident Employer
As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff to share this commitment.
