Reception Services Coordinator

4 weeks ago


Fleetwood, Lancashire, United Kingdom FCMS Full time

Job Summary

Welcome to FCMS, a social enterprise dedicated to providing high-quality health and wellbeing services. We are seeking a skilled Reception Services Coordinator to join our team at the Fleetwood Urgent Treatment Centre.

Key Responsibilities

  • Provide exceptional customer service to patients, visitors, and callers.
  • Manage the reception area, ensuring a clean and confidential environment.
  • Operate the appointment system, booking patients into various services.
  • Complete non-clinical triage with patients, providing accurate information and support.
  • Liaise with healthcare professionals, both internal and external.
  • Record information on IT systems, spreadsheets, and paper records.
  • Perform administrative tasks, including telephone answering, faxing, and photocopying.

Requirements

  • Follow safe working practices and comply with local Safety Policies and Procedures.
  • Ensure confidentiality on all matters relating to patients and information obtained during employment.
  • Maintain good relationships with staff members across all disciplines.
  • Contribute to the identification of own training needs and participate in relevant in-service training.

About FCMS

FCMS is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We strive to provide excellent services, investing in our staff to ensure they can manage patient needs effectively.



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