Reception Services Coordinator

4 weeks ago


Fleetwood, Lancashire, United Kingdom FCMS Full time

Job Summary

Welcome to FCMS, a social enterprise dedicated to providing high-quality health and wellbeing services. We are seeking a skilled Reception Services Coordinator to join our team at the Fleetwood Urgent Treatment Centre.

The successful candidate will be the first point of contact for patients, visitors, and enquiries, providing a warm and welcoming experience. Key responsibilities include:

  • Meeting and greeting patients, visitors, and enquiries
  • Completing non-clinical triage with self-presenting patients
  • Booking patients into the Adastra and EMIS system
  • Liaising with healthcare professionals both internal and external
  • Recording information on IT systems, spreadsheets, and paper records
  • Telephone answering, faxing, photocopying, and scanning
  • Inputting data onto computer systems and setting up computer diaries
  • Updating records and maintaining a clean and confidential reception desk

Requirements

  • To follow safe working practices and comply with local Safety Policies and Procedures
  • To ensure confidentiality on all matters relating to patients and information obtained during the course of employment
  • Maintaining good relationships with other members of the staff team across all disciplines
  • Contributing to the identification of own training needs and participating in relevant in-service training
  • To attend staff meetings as required

About FCMS

As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff to share this commitment.



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