Receptionist

3 months ago

Fleetwood, United Kingdom FCMS Full time

Job summary

Welcome to FCMS

We are looking for an individual to provide a high-quality reception service to patients and staff at the Fleetwood Urgent Treatment Centre.

Hours: Flexible hours to meet the needs ofthe organisation. The service operates 7 days per week/ 365 days per year.

The service starts at each day andcloses at each evening

Pay: £ per hour. We provide enhancements for Saturdays/Sundays andBank Holidays

Hours: per week

Accountableto: OperationalManager

Base: Fleetwood Urgent Treatment Centre

Main duties of the job

The post holder will work in the urgent care setting supporting theteam by fulfilling the agreed tasks.

The key duties include:

Operating the reception Being thefirst point of contact for patients, visitors and enquiries Booking patients into Fleetwood UrgentTreatment Centre, Wound Care and the GP Extended Access service Completing a non-clinical triagewith patients Answering the phone Undertaking day to day administration tasks.

The post holder willaccept the responsibility for aspiring to achieve, share a corporate pride in achievements andstrive to act as an ambassador for good quality.

The post holder will also havean element of floor walking to assist patients using the self-check in IPADassessments.

About us

The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.

Job description

Job responsibilities

The post holder will

Bethe first point of contact for patients, visitors and enquiries Meet,greet and complete a non-clinical triage with all self-presenting patients Bookpatients into the Adastra and EMIS system Utilisethe appointment diaries via Adastra, EMIS and HISS Liaisewith a range of health care professionals both internal and external Recordinformation on IT systems, spreadsheets, paper records Telephoneanswering, faxing, photocopying, scanning Inputtingdata onto the computer systems, setting up computer diaries Updaterecords Maintaina clean and confidential reception desk Adhereto policies and procedures of the company and keep up to date with any changes

Educational

Tofollow safe working practices and to comply at all times with local SafetyPolicies and Procedures Toensure confidentiality on all matters relating to patients and informationobtained during thecourse of employment and not to release such information to anyone other thanthose actingin an official capacity as instructed Maintaingood relationships with other members of the staff team across all disciplines Contributeto the identification of own training needs and participate in relevantin-service training Toattend staff meetings as required

The post holder will be expected to attend anynecessary courses that provide relevant training.

DisabilityConfident Employer - As users of the disability confident scheme, we guaranteeto interview all disabled applicants who meet the minimum criteria for thevacancy

Theorganisation is committed to safeguarding and promoting the welfare ofchildren, young people and vulnerable adults and expects all stafftoshare this commitment. You will be expected to fulfil your mandatorysafeguarding training at the level applicable to this role.

This post is subject to the Rehabilitation of OffendersAct (Exemption Order) 1975 and as such it will be necessary for a submissionfor Disclosure to be made to the

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