French Customer Care Specialist

3 weeks ago

London, United Kingdom Pertemps Network Group Full time

**Job Description**:
**French Customer Care Specialist - Central London - Hybrid working (3days office/2days working from home) - Contact Centre & Live Chat Experience (ESSENTIAL)**

**RESPONSIBILITIES**:

- Provide first line response and be the point of contact for all customer queries-
- Analyse contact drivers to fully understand our customer needs- Achieve top quality Customer Satisfaction/Quality scores- Update all system notes at the end of the customer interaction ensuring they meet the department’s required standards- Adhere to the Complaints management process, and adopt a proactive approach to problem solving in order to prevent escalations- Review continuously FAQs and update when necessary- Provide translations and update standard responses- Demonstrate role model behaviours by engaging and supporting your colleagues to create a respectful and positive working environment- Adopt a professional manner in all interactions with internal and external customers- Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines- Assist line manager with additional requested tasks**LANGUAGE CAPABILITY**:

- Must have strong written communication skills in English to understand and respond to customer issues- Must have strong written communication skills in English and French to understand and respond to customer issues**SKILLS AND ABILITIES**:

- Computer literate in all Microsoft packages- Organised, with high sense of priority- Good levels of numeracy, accuracy and attention to detail- Strong work ethic, can work independently and as part of a team- Passionate for our brand and customer service- Excellent interpersonal skills and the ability to build and maintain strong relationships

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