Bookings Clerk

2 weeks ago

Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

Entering patients details on both CRIS and iPM systems. Booking and rearranging outpatient imaging appointments. Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patients. To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.

Liaise with all levels of medical staff to ensure the effective and efficient running of lists. Advise patients and medical staff on special procedures and preparations required to ensure a successful examination. Dispatching appointment letters ensuring all relevant information and leaflets are included. Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues and workers from other agencies.

To ensure all clerical duties are carried out to a high standard at times of planned and unplanned leave. Participate in providing assistance in completing daily tasks for other appointments clerks when required. Use tact and diplomacy to deal with distressed and emotional patients. Keeping focused and level headed in spite of a busy and demanding environment.

Maintaining and updating booking protocol, to reflect any changes in practices and procedures. Receive and deal efficiently with confidential telephone enquiries from patients, GPs and hospital staff. Assess the fitness of patients attending for special procedures by obtaining sensitive and personal information, taking appropriate action in accordance with the booking protocol. Ensuring the correct policies and procedures are followed when dealing with cancelled appointments and patients who do not attend their appointments.

To ensure a firm understanding is obtained of the trust waiting list Other duties as appropriate to the post.

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