Ward Clerk

1 week ago


Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

12 months FTC or Secondment opportunity with the possibility of becoming permanent.

The Ward Clerk team provide a comprehensive multi-faceted, administrative function to the ward, supporting Nursing and Medical staff in the smooth day-to-day running of the Unit. They ensure the completion of all administrative and clerical tasks for the Unit on a daily basis and provide a flexible option of ward admin cover across all medical wards.

12 Months Fixed Term contract or The Non Site Specific cancer pathway is a service set up to provide investigations and assessment for patients with concerning symptoms which do not fit a standard cancer pathway.

Shortlisted applicants are advised to attend the Unit, prior to interview, for an informal visit.

Please contact Gemma Fisher or Anna Prout for further information on 01752431315.

The post is interesting, varied, and requires an ability to work both independently and as a member of the wider team. Applicants should have a mature and responsible attitude with a good sense of humour and be able to demonstrate good written and verbal communication skills.

Training is provided for the various information technology systems used within the Cluster Group.

1. Check patient details on admission and update on iPM as necessary.
2. Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing staff.
3. Receiving results by telephone from laboratories.
4. Maintain hospital notes in accordance with the University Hospital Plymouth policies.
5. Entering admissions and discharges on SALUS and/or iPM, System 12 and CRIS, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.
6. Ensuring that the bed state is kept up to date on IPM in real time.
7. Ensure up to date front sheets and labels are available in patient’s notes.
8. File reports, ensuring they have firstly been seen and initialled by Medical staff.
9. Ensure availability of case notes (including investigation reports) for all admissions. Obtaining notes from other departments using computerised tracing system.
10. Tracing of notes in and out of the ward using the computerised tracing system.
11. Ensure notes are filed correctly when patients are discharge/transferred or taken to bereavement services.
12. Liaising with other departments and secretaries regarding referrals, appointments, investigations, and referring for transport as required. Updating IPM as per Trust Policy. (NB referrals and investigations should be delivered or phoned through and not put in post).
13. Notify GP in the event of a patient death.
14. Keep an up to date list of all investigations requested on the ward and advise junior medical staff accordingly.
15. Keep the ward office tidy and stationery replenished, distribute and redirect mail.
16. Ensure all faults are reported to Estates for repair in a timely fashion.
17. Make up admission packs, etc. as appropriate.
18. General use of the VDU for clerical and identification purposes.
19. Photocopying and faxing when required.
20. Distribution of post and re-directing of mail.
21. Liaising with Post Room staff for collection or urgent specimens.
22. Work closely with medical staff and with other members of the disciplinary team.
23. To integrate into the departmental team and be able to relate to patients and families.
24. To request transport as required.
25. To deal with bleep enquiries
26. To book new and follow-up appointments for patients as required.
27. To ensure notes are available for Clinical Coding following discharge.
28. Other duties, which may be allocated by the Ward Manager/Directorate Support Manager.
29. To be fully conversant with case note and x-ray management.
30. Will be required to use a variety of systems such as CRIS, System 1, iPM and SALUS
31. Cover the Basic Duties of the NSSCP Navigator to allow for holiday.


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