Membership / Customer Coordinator Hybrid

3 weeks ago

Tunbridge Wells, United Kingdom Office Angels Full time

**Membership Co-ordinator / Customer Administrator**

**£26,000 - 28,000 per annum**

**Central Tunbridge Wells**

**Culture: Small motivated & upbeat with excellent team spirit - full support and training provided**

**Monday - Friday - 9-5pm. Hybrid Working Policy (2 days working remote, following on-boarding)**

**Benefi ts: 25 days holiday + Bank Holidays, Pension, Company discounts + ongoing support and training**

Do you have excellent customer service abilities and enjoy working as part of a busy team? Are you able to manage enquiries from members over the phone and build rapport?

If you are looking for a busy customer / client services based role (not a call centre and NO sales) and enjoy being a team player, read on...

Our busy, niche client based in central Tunbridge Wells are looking for an additional motivated team player to join their small team and take on day-to-day responsibilities of maintaining the membership database, communicating with members, supporting memberevents and expanding their digital communications.

The team are fun, upbeat and no two days will be the same

**Daily tasks**:

- Take ownership of maintaining Membership database and access to benefits
- Process Membership renewals and payments
- On board new members
- Produce information for regular membership reports
- Act as first point of contact for membership enquiries
- Manage member enquiries and ensure they are handled in a timely manner
- Assist in daily management of digital platforms including website and social media
- Contribute and support the delivery of our membership and strategic plans
- Assist in maintaining and reporting KPI's (from the CRM)
- Assist in planning and running both external and internal events (with support)

Full training will be provided on the role and in house CRM system.

You will need to have excellent communication skills and proven customer service and administration abilities, be able to build relationships over the phone with customers, be proactive and motivated by working within a small team which will find you beinginvolved within all aspects of the business. Basic experience with a CRM or similar and Microsoft Outlook, Word and Excel.

This role is being managed by Debbie Foster, Office Angels, Tunbridge Wells.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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