Customer Experience Assistant

3 weeks ago

Royal Tunbridge Wells, United Kingdom Tunbridge Wells Borough Council Full time

Vacancy Description

Are you customer focused, outstanding at delivering a positive customer experience? Then join us at the Amelia where you will be part of a multi skilled team, delivering incredibly valuable and important services and cultural experiences which positively impact the lives of everyone in the community.

The Amelia is an amazing cultural hub that houses art exhibitions, cultural resources, library, and Council services. With over 300,000 visitors in the first year of opening, a destination of national repute, and a facility that’s leading the way in delivering an integrated, visitor first, culture and community destination.

**Customer Experience Assistant**
- You will respond to our customer enquiries via our busy contact centre
- You will advise on a face to face basis front of house - Advising on a range of services that will include Council Tax, parking enquiries, Assembly Hall Theatre bookings, tourist information
- Assisting with library services
- Assist with the delivery of many exciting events and much more

To be successful, you will need to have excellent communication skills, the ability to advise customers across a broad range of Council and Amelia services, full training will be given, and contribute positively to both the team and visitor experience.

In return you will be offered a starting salary of £23,180 raising to £25,745 in line with meet the career progression criteria, plus great benefits including membership of the Local Government Pension Scheme. 22 days annual leave plus bank holidays and an additional day in December (this leave will be pro-rata for part-time staff). To read more about our benefits click **here**.

To find out more about the role, see the Job Description and Person Specification below. To see a little about our Culture team please watch this **video**.

**First Stage of interview process - 4 July 2023**

**Second Stage of interview process - 6 & 7 July 2023**

How to apply

**Equal Opportunities**

**Safeguarding**

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.

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