Customer Communications Change Co-Ordinator

6 months ago


Royal Tunbridge Wells, United Kingdom Markerstudy Group Full time

Customer Communications Change Coordinator

Job Specification

The Customer Communications Change Coordinator is responsible for managing the end-to-end communications change process, collaborating with key stakeholders to make changes to customer communications across all channels. This role will support the business to create clear and understandable communications which meet customers’ needs, ensuring high standards and compliance with Consumer Duty regulations. This role requires strong organisational skills, attention to detail, and the ability to drive cross-functional collaboration.

Responsibilities

Communication Change Management: Oversee the customer communication change process, including planning, coordination, and execution of updates and revisions across all customer communications and product wordings. Maintenance of Communications: Manage the customer communications repository, ensuring organisation, accessibility, and security of documentation. Document Version Control: Maintain a robust version control system to track document changes, ensuring the accessibility and accuracy of the latest versions. Stakeholder Collaboration: Work closely with key stakeholders, including policy wordings team, business owners, subject matter experts, compliance advisors and systems analysts to gather requirements, ensure comprehensive understanding and prioritisation of communication changes, manage approval process. Compliance and Consumer Duty: Ensure all document changes are approved by Compliance. Support with ensuring communications are appropriately monitored and tested to ensure delivery of good customer outcomes. Maintain accurate records for audit and regulatory purposes. Quality Assurance: Review and verify document changes for accuracy, consistency, and adherence to established standards, guidelines, and best practices. Process Improvement: Continuously evaluate the document change process and recommend improvements to enhance efficiency, accuracy, and compliance. Communication: Facilitate effective communication among stakeholders to ensure clear understanding of document change requirements, timelines, and deliverables. Performance Reporting: Generate regular reports on communication change activities to relevant forums, including milestones achieved, monitoring plans and testing activity.

Person Specification

Proven experience in communication or documentation change management or a similar role, preferably in general insurance or another financial services organisation. An understanding of regulatory compliance requirements, with a specific knowledge of Consumer Duty regulations considered a plus. Excellent organisational skills, including the ability to plan and prioritise multiple tasks and deadlines. Attention to detail and accuracy in document review and verification. Excellent communication and interpersonal skills to collaborate effectively with stakeholders at various levels of the organisation. Proficient in using Excel as well as document management systems and related tools/software. Experience in producing reporting for a senior audience. Ability to work independently and in a team-oriented, cross-functional environment. Strong problem-solving and analytical skills with the ability to identify process gaps and suggest improvements. Knowledge of best practices in documentation
  • Wellness Co-ordinator

    2 weeks ago


    Royal Tunbridge Wells, United Kingdom Elysian Residences Full time

    Job Title: Wellness Co-ordinator Location: The Beckett - Tunbridge Wells Salary: £40,000 on a full-time basis Job type: Full Time, Permanent role Elysian Residences have turned the concept of later living on its head: our focus is on providing the very best in luxury living underpinned by discreet, but comprehensive care and support. The Elysian...

  • Wellness Co-ordinator

    4 hours ago


    Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Job Title: Wellness Co-ordinator Location: The Beckett - Tunbridge Wells Salary: £40,000 on a full-time basis Job type: Full Time, Permanent role Elysian Residences have turned the concept of later living on its head: our focus is on providing the very best in luxury living underpinned by discreet, but comprehensive care and support. The Elysian...

  • Wellness Co-ordinator

    2 weeks ago


    Royal Tunbridge Wells, United Kingdom Elysian Residences Full time

    Job Title: Wellness Co-ordinator Location: The Beckett - Tunbridge Wells Salary: £40,000 on a full-time basis Job type: Full Time, Permanent role Elysian Residences have turned the concept of later living on its head: our focus is on providing the very best in luxury living underpinned by discreet, but comprehensive care and support. The Elysian Residences...

  • Property Co-ordinator

    3 months ago


    Royal Tunbridge Wells, United Kingdom Wood & Pilcher Full time

    Would you like to join our amazing team as our Property Co-ordinator? We're looking for you if you're highly organised, self-motivated and want an interesting and varied role based in our offices in central Tunbridge Wells. We offer a competitive salary, profit share scheme (after successful completion of probation), mileage allowance for car business use...

  • Business Intelligence

    5 hours ago


    Royal Tunbridge Wells, United Kingdom CV-Library Full time

    PURPOSE: To maintain the Group’s performance management information. Providing support to the business in the collection of data. To support the business in the co-ordination and administration of the suite of monthly Key Performance Indicators. To assist with the collection and analysis of customer survey responses and developing surveys to meet...

  • Wellness Co-ordinator

    2 weeks ago


    Tunbridge Wells, United Kingdom Elysian Residences Full time

    Job Title: Wellness Co-ordinatorLocation: The Beckett - Tunbridge WellsSalary: 40,000 on a full-time basisJob type: Full Time, Permanent roleElysian Residences have turned the concept of later living on its head: our focus is on providing the very best in luxury living underpinned by discreet, but comprehensive care and support.The Elysian Residences model...


  • Royal Tunbridge Wells, United Kingdom HR Revolution LLP Full time

    HR Revolution is a forward thinking outsourced HR consultancy working with Start-up and scale-up businesses across the UK. We are a passionate bunch that live our values; and this means we remain focused on helping businesses and their employees love what they do. We are a small but super-powered team of people professionals who are looking for a new team...

  • Marketing Co-ordinator

    4 months ago


    Royal Tunbridge Wells, United Kingdom AXA UK Full time

    **About the role**: AXA Health is AXA's health and wellbeing specialist in the UK, and we're helping people be their best selves. To help support the Customer Experience, Marketing and Operations team in three vital areas, we're looking for several talented individuals to join the team. As Marketing Co-Ordinator, you'll be supporting the shaping and...


  • Royal Tunbridge Wells, United Kingdom AXA Group Full time

    It’s an exciting time here at AXA Health, as we continue our digital transformation journey and we are looking for a highly organised and driven Marketing Co-ordinator to join our dynamic digital transformation project team on a 12-month FTC. We’re ideally looking for a recent graduate, or someone with a good understanding of regulated environments, and...


  • Wells, United Kingdom TePe UK Full time

    **Responsibilities**: **_ Education and Training_** Schools Programme - Manage the schools programme and all the admin for the presentations in UK and Ireland, liaising with external school’s co-ordinators. - Booking presentations - Organise staffing (requesting admin support for travel & accommodation were appropriate) - Organise handouts/ sample packs...

  • Sales Co-ordinator

    4 months ago


    Royal Tunbridge Wells, United Kingdom Broadfeed Ltd Full time

    **About us** Broadfeed Ltd is an independant, family owned store selling a wide range of equine, pet and smallholder products from our busy store in Tunbridge Wells. Founded nearly 40 years ago we still strive to provide excellent customer service. Sales Coordinator The Sales Coordinator will be responsible for processing customer orders, general...


  • Royal Tunbridge Wells, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Are you looking for a rewarding career where you can use your passion and...


  • Royal Tunbridge Wells, United Kingdom Recruitment Solutions South East Ltd Full time

    Our client; a well established housing association that works within Kent and the surrounding areas, is looking to hire for a **Customer Complaints Co-Ordinator**! This opportunity would allow you to become a part of a **warm and supportive atmosphere**, for a company that makes a meaningful impact, with **competitive benefits**, too! They are currently...


  • Park Royal, United Kingdom Bouygues Energies & Services UK Full time

    **Small Works Co-ordinator**: Bouygues Energies & Services Solutions - Park Royal Bouygues Energies & Services currently has an exciting opportunity for a full-time Small Works Co-ordinator to join our Facilities Management team at Central Middlesex University Hospital in Park Royal. **This is a permanent position working 40 hours per week, from 08.00 to...


  • Royal Tunbridge Wells, United Kingdom RAD Fire Sprinkler Co Ltd Full time

    **Permanent position** **Office Based** Key Role - Produce designs and plans of water sprinkler systems conforming to Fire Industry Standard BS 9251 in AutoCAD - Flexibility to be able to work with other design team members or on own - Develop and design of the Sprinkler system by co-ordinating and communicating with other parties involved in the project...

  • Bookings Co-ordinator

    2 months ago


    Royal Tunbridge Wells, United Kingdom Nuffield Health Full time

    Bookings Administrator Tunbridge Wells Hospital | Administration | Permanent | Part time £23,887.50 GBP Pro Rata ( £14,332.50)22.5 hours per week Monday to Friday - 8am-6pm availability required At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion,...

  • Bookings Co-ordinator

    2 months ago


    Royal Tunbridge Wells, United Kingdom Nuffield Health Full time

    Bookings Administrator Tunbridge Wells Hospital | Administration | Permanent | Part time £23,887.50 GBP Pro Rata ( £14,332.50)22.5 hours per week Monday to Friday - 8am-6pm availability required At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion,...


  • Royal Wootton Bassett, United Kingdom Anchor Hanover Full time

    Are you an experienced Activities planner? Are you passionate about promoting resident engagement and independence? Do you enjoy the creativity of planning activities that promote physical and mental wellbeing? If you said YES to any of the above, then look no further… We have the job for you! Opened in the Autum of 2023, Marsh Farm Manor in...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    There is an exciting opportunity for an experienced midwife, who is passionate about midwifery and leadership to join our team of highly skilled Community Team Leaders. We are looking for a dynamic, motivated and forward thinking midwife to provide effective leadership as community team leader for Tunbridge Wells, Tonbridge, Paddock Wood and Hawkhusrt...

  • Customer Consultant

    3 months ago


    Royal Tunbridge Wells, United Kingdom SLM Group Ltd. Full time

    Customer Consultant An exciting opportunity has arisen for an enthusiastic and ambitious Customer Consultant at SLM Suzuki Tunbridge Wells! **Location**: SLM Suzuki Tunbridge Wells - **Role**: Trainee Customer Consultant - **Length**: Full Time/Permanent - **Salary**: OTE of £25,000 to £30,000 (dependant on experience). - **Reporting to: General...