Customer Relations Support
2 months ago
**Overview**:
**Job Title**: Customer Relations Support Co-ordinator
**Locations**: Manchester or Tunbridge Wells (hybrid working)
Competitive salary plus great benefits
**Role overview**
Working in the Customer Relations team, you will provide administration support to ensure the effective resolution of complaint cases as well as resolution of less complex cases within agreed standards and FCA regulations, keeping customers updated during the complaints journey and providing a first class service at all times.
**Responsibilities**:
**Responsibilities**
- Assisting with the administration and logging of complaints, including contacting internal and external parties and customers for relevant information
- Requesting and reviewing evidence that will support the complaint investigation
- Diarising and following up on outstanding requests to progress the complaint
- Maintaining management of all complaints records to ensure files remain organised and give a full audit trail of all communications
- Making telephone contact with customers, providing updates during the complaint lifecycle
- Proactively manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements, from receipt to conclusion. Discuss the complaint with customers verbally; ensuring a fair and clear outcome is reached in accordance with TCF principles.
- Liaise with other business areas to find quick solutions to the complaint. Contact internal and external parties for relevant information required to investigate and close the complaint.
- Escalate complaints where necessary to the wider complaints handling team for resolution.
- Deliver against agreed objectives, KPI’s and SLA’s in order to meet agreed service and performance targets. Maintain team KPI’s and SLA’s for productivity and quality.
- Other administration and support tasks.
**Qualifications**:
**Skills**:
- First class customer service skills and a positive approach is essential.
- High standard of written and telephone communication skills, ability to communicate effectively at all levels.
- Motor insurance and complaint handling background is desirable.
- Demonstrates excellent organizational and time management skills.
- Excellent attention to detail.
- Methodical approach to tasks with strong administration skills.
**Job Types**: Full-time, Permanent
**Salary**: From £20,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Royal Tunbridge Wells
-
Customer Relations/sales Support Assistant
4 days ago
Tunbridge Wells, United Kingdom GerrardWhite Full timeAre you looking to kick start your career in January? Would you like to work for an award winning multi-national business? We have a really great Customer Relations/Sales Support Assistant Temp to permanent assignment available working for one of the leading businesses in Tunbridge Wells. This role is an admin role in their Customer Relations department...
-
Employee Relations Advisor
1 month ago
Royal Tunbridge Wells, United Kingdom Brewers Decorator Centres Full time**Based remotely, ideally in the South East/East of England with travel nationally when required.** **Applications will be considered individuals willing to work 4 or 5 days a week.** We are a fourth-generation family business and lead the UK marketplace supplying decorating materials to both trade and retail decorators. Operating from over 190 Decorator...
-
Customer Support Team Leader
6 days ago
Royal Tunbridge Wells, United Kingdom Ben's Gutters LTD Full time**PRODUCTIVE Customer Support Team Leader Wanted** **Are you hard-working and looking for a stable, secure and predictable job? We are looking for you!** **If you want to have a calm, easy job, without much responsibility and independent creation, then stop reading because this job opportunity is not for you!** We are currently looking for a **PRODUCTIVE...
-
Customer Experience Specialist
1 month ago
Royal Tunbridge Wells, United Kingdom Huntress Full timeJob Title: Customer Experience Specialist **Salary**: £22-25,000 Location: Tunbridge Wells Responsibilities include: - Dealing with 2nd line support - Assessing how customer journeys can be improved - Dealing with FAQs from customers Liaising with internal stakeholders such as marketing and sales to ensure that the customers experience is positive -...
-
Customer Retention Specialist
1 week ago
Royal Tunbridge Wells, United Kingdom Childrensalon Full timeEstablished in 1952 and online since 1999, Childrensalon is an award-winning, forward-thinking British childrenswear destination with family at its heart. Childrensalon believes there is beauty in diversity and difference, as resembled by our wonderful team. Our vision of being the most inclusive, diverse, and humane company is very important to us as is...
-
Customer Retention Specialist
19 hours ago
Royal Tunbridge Wells, United Kingdom Childrensalon Full timeEstablished in 1952 and online since 1999, Childrensalon is an award-winning, forward-thinking British childrenswear destination with family at its heart. Childrensalon believes there is beauty in diversity and difference, as resembled by our wonderful team. Our vision of being the most inclusive, diverse, and humane company is very important to us as is...
-
Office Administrator/customer Service
1 week ago
Royal Tunbridge Wells, United Kingdom Urbaser Ltd Full time**Job Title** Office Administrator **Responsible to** Admin Team Leader **Primary role** To support the Contract Manager and the current Administrators by contributing to the management of the Council Contract within the business and any other job related tasks. To provide and process information accurately and meet demands/deadlines of the role. **Key...
-
Customer Software Support
1 month ago
Tunbridge Wells, Kent, United Kingdom Jump IT Recruitment Full timeWe have a great new permanent opportunity to join our client in a customer support role. Experience in providing customer support over the phone, via email and via web browser needed alongside some general IT / Technical skills . Excellent customer service experience is a must and someone who picks up technical In return you will join a small but growing...
-
Account Support Executive
1 month ago
Royal Tunbridge Wells, United Kingdom Vermelo RPO Full time**Account Support Specialist** **Overview** **Account Support Specialist** required to work for one of the UK and Europe’s No1 Cloud-based Telematic providers. Business is booming and the **Account Support Specialist **is at the heart of it by supporting some of their key customers in their daily interaction with the business. **Responsibilities** -...
-
2nd Line Technical Support
4 weeks ago
Royal Tunbridge Wells, United Kingdom Markerstudy Group Full timeSecond Line Technical Support Location: Tunbridge Wells, Kent Company Overview VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and IoT...
-
Relief Security Officer
2 weeks ago
Royal Tunbridge Wells, United Kingdom Bardwood Support Services Limited Full timeAbout the roleTitle –Relief Security OfficerPay Rate – £12.00 P/hLocation – Linden Park Road, Tunbridge Wells.Shift Timings – 27 hours per week and must be able to work weekends.You will be working in a well-known retail store, which holds various stock such as food/drink, clothing and homeware items. As a security officer, your main role is to...
-
Relief Security Officer
20 hours ago
Royal Tunbridge Wells, United Kingdom Bardwood Support Services Limited Full timeAbout the roleTitle –Relief Security OfficerPay Rate – £12.00 P/hLocation – Linden Park Road, Tunbridge Wells.Shift Timings – 27 hours per week and must be able to work weekends.You will be working in a well-known retail store, which holds various stock such as food/drink, clothing and homeware items. As a security officer, your main role is to...
-
Customer Advisor
2 days ago
Royal Tunbridge Wells, United Kingdom The AA Full time**This is the job**: **Location**: Tunbridge Wells Hybrid Training full time in the office then 2x per week in office thereafter **Salary**:£22,322 (11.45 per hour) plus up to 10% annual bonus **Start Date**:20/05/2024 **Hours**: An average of 37.5 hours p/w, shifts Monday to Friday shifts between 8am - 6pm, 1 in 3 Saturday shifts 9am - 1pm Do you get...
-
Customer Advisor
2 days ago
Royal Tunbridge Wells, United Kingdom Boots Full timeSummary Job Reference: - 226585BR Tunbridge Wells, Calverley Road Permanent 5.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....
-
Account Support Specialist
1 month ago
Royal Tunbridge Wells, United Kingdom Markerstudy Group Full timeAccount Support Specialist Overview Account Support Specialist required to work for one of the UK and Europe’s No1 Cloud-based Telematic providers. Business is booming and the Account Support Specialist is at the heart of it by supporting some of their key customers in their daily interaction with the business. Responsibilities Assist...
-
Customer Advisor
1 week ago
Royal Tunbridge Wells, United Kingdom Boots Full timeJob Reference: 204758BR Tunbridge Wells, Calverley Road Permanent Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...
-
Customer Advisor
5 days ago
Royal Tunbridge Wells, United Kingdom The AA Full time**This is the job**: **Job Title**:Customer Service Advisor **Location**:Tunbridge Wells** **Hybrid work **Salary**:£22,322 plus up to 10% annual bonus **Contract**:Full time - permanent **Hours**:37.5 hours over 5 days a week, Monday to Sunday shifts between 07:15am - 10:45pm **Start date**:17th June 2024- must be available for 6 weeks full time paid...
-
Customer Service Scheduler
3 days ago
Royal Tunbridge Wells, United Kingdom Dandara Full timeCreating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality which is something we have been doing for over 30 years It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to...
-
Customer Care Coordinator
5 days ago
Royal Tunbridge Wells, United Kingdom Dandara Full timeCreating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality which is something we have been doing for over 30 years It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to...
-
Housing Support Worker
22 hours ago
Royal Tunbridge Wells, United Kingdom BRCJOBS Full time**Housing Support Worker (Homeless)** **LOCATION**: Tunbridge Wells **SALARY**: £24,042 **DURATION**:Permanent **HOURS**: 37.5hrs per week (**Early**: 8am-4pm **Late**: 12pm-8pm ) **Day-to-day duties**: - Effectively manage a caseload that provides constructive guidance to clients through dynamic support planning, proactive in preventing rent arrears...