Customer Service
7 months ago
**Customer Support - Part Time**
Responsible for supporting new & existing customers by fielding questions, solving problems and responding to telephone or electronic channel inquiries.
Provide knowledge of our products and services by referring the customer when you feel it is best required.
This role is ideal for a person who take’s pride in delivering world class customer service to both our existing customer base and potential new customers.
Working hours would be - Wednesday, Thursday & Friday 9am to 5.30pm.
**About you**
Key Responsibilities
- Respond to inquiries by asking questions, researching and providing timely solutions.
- Manage and resolve customer situations by offering solutions.
- Utilise the current CRM to understand your customers fully.
- Listen actively to customer needs and concerns while demonstrating empathy to maximise opportunity and build rapport with the customer.
- Enhance brand awareness by providing customers with current product and service information.
- Recognise opportunities for sales referrals and utilise established referral process.
- Demonstrate call standards when transferring calls to colleagues.
- Make decisions when necessary, according to authority and procedures.
- Perform services requested by customers including contract updates and account maintenance.
- Document all call information to notes on the internal CRM system.
- Keeping the orders up to date and data in sync with crm information.
- Complete all required regulatory and compliance training as assigned.
- Update job knowledge by participating in educational opportunities.
- Follow-up with customers and colleagues according to the departmental service level agreement timeframes.
- Recognise opportunities for process improvement and communicate to management.
- Perform specific and delegated duties as assigned by supervisors and /or management.
- To manage the order process cycle through CRM, using procedures in place.
- To encourage customers to leave a positive online review after using our company.
- The ambition to make a difference.
- Be able to work at a face pace
- Excellent telephone manner
- A passion for data and the impact it can have
- Evidence of world class customer service skills
- Strong literacy and numeracy skills are essential.
- Poses IT skills and a good understanding of business processes
- Experience of working to deadlines and organisational skills
- Attention to detail
- Confident with customers
- Self-motivated and can identify solutions for customers
- The ability to work independently or part of a wider, agile team
- Flexible working hours - can work more hours if required.
**Job Types**: Part-time, Permanent
Part-time hours: 22.5 per week
**Salary**: £5.30-£10.42 per hour
Expected hours: 22.5 per week
**Benefits**:
- Company pension
- On-site parking
Schedule:
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
COVID-19 considerations:
We take precautions for COVID-19 very seriously to protect our colleagues and visitors.
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
Reference ID: V4BCUSTSUPPORT003
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