Customer Service Apprentice
2 days ago
To gain a broad understanding of the purpose of Shepherds Bush Housing Group and the responsibilities the organisation has to its customers.
To understand the different needs and priorities of customers and the best way to manage their expectations and deliver high quality services.
Working alongside a team of Customer Relationship Advisors to resolve customer enquiries at the first point of contact across all channels:
Knowing who our customers are, both internal and external, and understanding what they need from us.
Talking to customers on the telephone and dealing with their enquiries or transferring them to the person best able to help them.
Using databases/ICT systems - inputting and updating information, retrieving information.
Assisting with customer-related tasks and projects.
Identify areas that are essentially required to perform the key accountabilities of the role.
GCSE Grade C or Grade 4 and above in Maths and English.
Team Worker.
Good communication skills e.g. to assist customers.
Good keyboard skills with the ability to retrieve and input data whilst talking to customers on the telephone.
Familiar with Word, Excel and Outlook.
Able to prioritise and organise work.
Attention to detail.
Self-motivated and, with training or guidance, be able to work on own initiative.
Positive approach to work.
Customer focused.
Commitment to Equality and Diversity in the workplace.
Able to follow instructions.
There will be an opportunity to study for the Level 2 Customer Service Practitioner Standard that will be discussed during the probationary period
**Job Type**: Apprenticeship
**Salary**: £18,000.00-£19,000.00 per year
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