Customer Service Director
2 days ago
We are seeking a highly motivated and experienced Customer Service Director to join our retail management team at our Chiswick store. As a key member of our team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and achieve sales and profit targets.
Salary: £42,000 - £50,000 per annum (dependent on experience)
About You:To be successful in this role, you will need to have excellent leadership and communication skills, with the ability to motivate and inspire your team to deliver exceptional customer service.
Key Responsibilities:
- Manage the day-to-day operations of the store, including customer service, stock control, and visual merchandising.
- Lead a team of colleagues to achieve sales and profit targets.
- Develop and implement strategies to improve customer engagement and loyalty.
- Maintain high standards of presentation and customer service across the store.
- Work closely with the Area Business Manager to achieve business objectives.
To be considered for this role, you will need to have:
- A proven track record of managing teams and achieving sales and profit targets.
- Excellent leadership and communication skills.
- The ability to work independently and as part of a team.
- Basic IT skills.
As a valued member of our team, you will enjoy a range of benefits, including:
- 26 days annual leave plus bank holidays.
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme.
- A host of family-friendly leave options, including company Maternity Paternity and Adoption pay.
- Service-related sick pay from day 1.
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's.
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension.
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