Customer Loyalty Advisor

3 weeks ago


Chiswick, United Kingdom Berry BMW Full time

Berry Chiswick is looking for a Loyalty Advisor.

**Your role**

As a Loyalty Advisor for Berry Group, you’ll have the exciting opportunity of working across both BMW & MINI with the aim of keeping our customers loyal to a fantastic brand.

Working within a friendly team, you’ll be responsible for contacting your own segment of customers at crucial points within their finance agreement whilst maximising every opportunity to win them back. Building relationships and delivering first-class customer service are key to success in this role.

Day-to-day responsibilities include:

- Making customer appointments and working closely with the Sales Teams
- Creating and maintaining your own campaigns
- Keeping accurate customer records
- Working to achieve your set KPIs

**Your profile**
- Proven experience within a customer-facing role and providing great customer service.
- Strong IT literacy skills as well as excellent interpersonal and organisational skills.
- Great team player with the ability to work under pressure and to tight deadlines.
- Ability to demonstrate excellent attention to detail, communication skills and willingness to learn and develop.
- Ideally hold a full driving licence.

**Job Types**: Full-time, Permanent

**Salary**: £24,030.04-£28,432.63 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


  • Bmw Loyalty Advisor

    2 weeks ago


    Chiswick, Greater London, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a Loyalty Advisor.Your roleAs a Loyalty Advisor for Berry Group, you'll have the exciting opportunity of working across both BMW & MINI with the aim of keeping our customers loyal to a fantastic brand.Working within a friendly team, you'll be responsible for contacting your own segment of customers at crucial points within their...


  • Chiswick, United Kingdom Lampton Leisure Full time

    Job Advert **Customer Relations Advisor** **Hours of work**: Casual Hours to fit your Availability **Location**: ***New Chiswick Swimming Pool, W4 2RG **Salary**: £11.95 hourly Rate + pension, free gym membership and access to perkbox We are currently looking to add a Customer Relations Advisor to join our front of house team at Chiswick Leisure...


  • Chiswick, United Kingdom BSI Full time

    Great that you're thinking about a career with BSI! This is an exciting permanent opportunity as a Customer Experience Advisor to join our Customer Relations Team. What you’ll be doing The jobholder will be acting as the first point of contact for BSI Customers to maintain and increase revenue through the sales of subscriptions and British, European,...

  • Service Advisor

    3 weeks ago


    Chiswick, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a Service Advisor. **Your role** You’ll be the link between our customers and the workshop. You can expect to cover most of the process, from welcoming customers, ensuring a smooth journey, agreeing on a service, or understanding repair requirements to booking work and presenting the completed job. Along the way, you’ll...

  • Service Advisor

    4 weeks ago


    Chiswick, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a Service Advisor. **Your role** You’ll be the link between our customers and the workshop. You can expect to cover most of the process, from welcoming customers, ensuring a smooth journey, agreeing on a service, or understanding repair requirements to booking work and presenting the completed job. Along the way, you’ll...

  • Bmw Service Advisor

    4 weeks ago


    Chiswick, United Kingdom BMW Group Retail Full time

    Berry BMW is looking for a BMW Service Advisor. **Your role** It’s important to understand that the service advisor position is not a ‘sales' role. You’ll be the link between our customers and the workshop, from agreeing on a service or understanding repair requirements to booking work and presenting the completed job. Along the way, you’ll...

  • Parts Advisor

    3 weeks ago


    Chiswick, United Kingdom Berry BMW Full time

    We are looking for an experienced Parts Advisor - Assist customers in finding the right parts for their vehicles - Provide excellent customer service and maintain a high level of professionalism - Answer phone calls and respond to customer inquiries - Utilise computer systems to look up parts and check inventory - Process parts orders and ensure timely...

  • Parts Advisor

    2 weeks ago


    Chiswick, United Kingdom Berry BMW Full time

    We are looking for an experienced Parts Advisor - Assist customers in finding the right parts for their vehicles - Provide excellent customer service and maintain a high level of professionalism - Answer phone calls and respond to customer inquiries - Utilise computer systems to look up parts and check inventory - Process parts orders and ensure timely...

  • Service Advisor

    2 weeks ago


    Chiswick, Greater London, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a Service Advisor.Your roleYou'll be the link between our customers and the workshop. You can expect to cover most of the process, from welcoming customers, ensuring a smooth journey, agreeing on a service, or understanding repair requirements to booking work and presenting the completed job.Along the way, you'll organise test...

  • Service Advisor

    2 weeks ago


    Chiswick, Greater London, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a Service Advisor.Your roleYou'll be the link between our customers and the workshop. You can expect to cover most of the process, from welcoming customers, ensuring a smooth journey, agreeing on a service, or understanding repair requirements to booking work and presenting the completed job.Along the way, you'll organise test...


  • Chiswick, United Kingdom BMW Full time

    We are recruiting for a Vehicle Service Advisor '''Duties''' - Greet customers and provide exceptional customer service - Listen to customer concerns and accurately document them - Explain repair estimates and obtain customer approval for work to be performed - Coordinate with technicians to ensure timely completion of repairs - Keep customers informed of...

  • Bmw Service Advisor

    2 weeks ago


    Chiswick, Greater London, United Kingdom BMW Group Retail Full time

    Berry BMW is looking for a BMW Service Advisor.Your roleIt's important to understand that the service advisor position is not a 'sales' role. You'll be the link between our customers and the workshop, from agreeing on a service or understanding repair requirements to booking work and presenting the completed job.Along the way, you'll organise test drives for...

  • Sales Advisor

    3 weeks ago


    Chiswick, United Kingdom Big Yellow Self Storage Company Ltd. Full time

    **Role: Full Time Sales Advisor / Location: Chiswick / Salary: £25,330 (OTE £27,863) per annum plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.** Looking for a career as individual as you are? Where your personality is more important than your...

  • Sales Advisor

    2 weeks ago


    Chiswick, United Kingdom Big Yellow Self Storage Company Ltd. Full time

    **Role: Full Time Sales Advisor / Location: Chiswick / Salary: £24,356 per annum (OTE £26,791) plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.** Looking for a career as individual as you are? Where your personality is more important than your...

  • Parts Advisor

    2 months ago


    Chiswick, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a Warehouse Person/Parts Advisor. **Your role** You’ll give individual advice to customers on everything from wheels to tyres to air conditioning systems, and each time you’ll look to ensure that the service you provide is everything the customer would expect and more - We want you to be proud of the parts and the service...

  • Parts Advisor

    4 weeks ago


    Chiswick, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a Warehouse Person/Parts Advisor. **Your role** You’ll give individual advice to customers on everything from wheels to tyres to air conditioning systems, and each time you’ll look to ensure that the service you provide is everything the customer would expect and more - We want you to be proud of the parts and the service...

  • Parts Advisor

    4 weeks ago


    Chiswick, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a Parts Advisor. **Your role** You’ll give individual advice to customers on everything from wheels to tyres to air conditioning systems, and each time you’ll look to ensure that the service you provide is everything the customer would expect and more - We want you to be proud of the parts and the service you...

  • Customer Advisor

    1 month ago


    B&Q Chiswick - Larch Drive London Chiswick, Middlesex W QL England, United Kingdom B&Q Full time

    About the roleCustomer Advisor - CheckoutsPart time - 20 hours per week Permanent Contract Shifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.21 per hour (Inclusive of an £1.25 per hour, store specific location allowance)B&Q ChiswickWe believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Customer Advisor

    4 weeks ago


    B&Q Chiswick - Larch Drive London Chiswick, Middlesex W QL England, United Kingdom B&Q Full time

    About the roleCustomer Advisor - CheckoutsPart time - 20 hours per week Permanent Contract Shifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.21 per hour (Inclusive of an £1.25 per hour, store specific location allowance)B&Q ChiswickWe believe anyone can improve their home to make life better. Every day, we give our millions of...


  • Chiswick, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a full-time Contact Centre Advisor. **Your role** Supporting our Aftersales function, you will deal with all inbound service calls for the retailer’s service centre about service booking and other service-related items. You will also handle all customer objections and advise on estimated costs of repairs and work to be...