Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at ENGINEERINGUK. As an Apprentice Customer Service Advisor, you will play a pivotal role in delivering exceptional customer experiences through technical support and lead generation.
Key Responsibilities:
- Respond to, diagnose and resolve a broad range of customer enquiries by telephone, email, and webchat.
- Handle complex enquiries regarding content and use of online products, referring to resources around the organisation where appropriate.
- Take full accountability for end-to-end customer service.
- Resolve technical issues relating to BSI online platforms, liaising with second line support where needed.
- Take credit card payments for BSI products and services.
- Pass on feedback to key departments to support development of improvements to current product offerings.
- Recognize opportunities to cross and up-sell products and services, generating and passing on leads to the sales teams.
- Assist in systems testing outside core business hours when required.
- Provide support across the Customer Experience department to achieve departmental goals and targets.
- Previous experience in providing outstanding levels of customer service.
- Highly computer literate.
We offer a competitive salary of £25,000 - £30,000 per annum, dependent on experience, and a range of benefits including excellent training and development opportunities.
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Delivery Service Representative
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Patient Services Coordinator
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Client Service Representative
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Frontline Supervisor
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