Customer Service Representative

1 day ago


Chiswick, Greater London, United Kingdom BSI Companies Full time
Job Description

We are seeking an experienced Customer Service Representative to join our team at BSI Companies. As a key member of our customer-facing department, you will play a pivotal role in maintaining and increasing revenue through the provision of exceptional customer service, technical support, and lead generation.

Key Responsibilities:
  • Respond to, diagnose, and resolve a broad range of customer enquiries by telephone, email, and webchat.
  • Handle complex enquiries regarding content and use of online products, referring to resources around the organization where appropriate.
  • Take full accountability for end-to-end customer service.
  • Resolve technical issues relating to BSI online platforms, liaising with second line support where needed.
  • Take credit card payments for BSI products and services.
  • Pass on feedback to key departments to support development of improvements to current product offerings.
  • Recognize opportunities to cross and up-sell products and services, generating and passing on leads to the sales teams.
  • Assist in systems testing outside core business hours when required.
  • Provide support across the Customer Experience department to achieve departmental goals and targets.
About the Role:

This is an exciting opportunity to work in a hybrid environment, with 2 days/week in office and (4 days in the first 2 weeks for training). You will be working closely with the wider Commercial, Product Development, and IT teams to help create an exceptional customer experience.



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