Customer Experience Associate

1 day ago


Chiswick, Greater London, United Kingdom Optimal Spine Full time
Job Description

Optimal Spine is seeking a highly skilled and motivated individual to join our team as a Customer Experience Associate. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

The successful candidate will be responsible for delivering exceptional patient experiences, providing warm and welcoming interactions with patients, both in person and over the phone. They will also be responsible for managing patient appointments and schedules, ensuring efficient use of time and resources.

We offer a competitive salary and comprehensive benefits package, including ongoing training and development opportunities.

Key Responsibilities:
  1. Provide exceptional customer service to patients, responding to their inquiries and concerns in a timely and professional manner.
  2. Manage patient appointments and schedules, ensuring efficient use of time and resources.
  3. Assist patients over the phone, addressing their inquiries and concerns promptly.
  4. Work collaboratively with other team members to ensure seamless delivery of patient services.
Compensation Package:
  1. A competitive salary of approximately £29,500 per annum.
  2. Ongoing support and training to help you achieve your professional goals.
  3. Opportunities for personal development in a supportive environment driven by its strong culture and values.
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