Customer Experience Strategist

3 weeks ago


Chiswick, Greater London, United Kingdom ENGINEERINGUK Full time
About the Role:

This is an exciting opportunity as Customer Experience Strategist on a 12-month fixed term contract. You will be joining the Group Marketing department to lead on the Voice of the Customer (VoC) programme within the Data and Insights team. The VoC programme is BSI's key mechanism for gathering client feedback, consisting of 9 separate surveys, conducted in 15 languages and covering most client interactions.

Key Responsibilities:
- Provide in-depth business and client analysis, insights, and recommendations as well as a suite of analytical reports.
- Conduct business and client analysis and identify growth opportunities in support of BSI's ambitious growth strategy.
- Responsible for sharing insights across the business, identifying and prioritising key insights.

Requirements:
- Demonstrable work experience in a Customer Insights role, preferably in a B2B environment.
- Demonstrated excellence in collecting, analysing, interpreting, and presenting data.
- Proven background in data and advanced analytics, performing analysis with large customer and transaction-level data sets.

Salary: Estimated £58,000 - £68,000 per annum depending on location.

About Us: We are committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.

Benefits: 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits.

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