Customer Services
4 days ago
**Customer Service & Sales Administration - Chiwick,£25k - £30k based on experience**
**Working from home with some days in the office (laptop/screen and phone supplied to enable working from home)**
We are looking for a full-time customer service/sales administrator to join our client, a young & vibrant distribution company based in Chiswick, SW London.
Your principal role will be to provide first-class customer service to our client's retail partners and sales force and to support the accounts receivable function within the business.
You should have a great telephone manner, be commercially minded and have excellent Excel, computing and data entry skills.
Some experience with Sales Order Processing software is essential, and CEGID and SAGE 200 would be beneficial. Although this position is part of a team, you will need to manage your own workload, multi-task, have a mature sense of responsibility and workindependently. This is a fast-paced job requiring someone with fantastic attention to detail, a good memory and a personality that likes to ensure 100% accuracy in a pressured environment. _Extensive customer service experience is required._
**Specific functions will include**:
- Work with the sales team to ensure that all customer requirements in terms of packing specification, booking deliveries and order processing are managed successfully
- Despatch orders to the warehouses daily
- Track deliveries as required
- Daily communication with the warehouse
- Processing credit card payments
- Manage returns and defectives
- Update customers and sales team with price lists and product availability
- Manage CRM and customer mailshots
- Build up a solid product knowledge
- Trade fair attendance as required
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