Customer Service Coordinator Swansea £15.38 Per

6 months ago


Swansea, United Kingdom United Petfood Full time

United Petfood is an international family-owned business which has fed cats and dogs across the globe for nearly 30 years. We are proud to be listed in the Top 10 pet food manufacturers worldwide, and by only working with the very best ingredients and most innovative technology available we are able to deliver the best experience for our customers and our team - creating a company where you can grow and develop your career as well as making millions of pets happy in the process

**NEW ROLE** - Reporting into the Head of Supply Chain, providing support for managing and resolving any UK United Petfood customer queries and complaints. You will liaise with departments to investigate/ resolve issues in a timely manner. This role is based on the Fforestfach industrial estate.

**What do you get?**
- Salary: £15.38 per hour (£31,990.40 per annum)
- 40 hours per week, Mon - Fri
- 33 days annual leave (including bank holidays)
- Company contributory pension scheme
- Free Life Assurance
- Staff discount on pet food products
- Free on-site parking
- Wellness programme and support

**What will you do?**
- Liaise with the sales, despatch, technical and quality teams on a range of topics relating to United Petfood customers
- Investigate complaints or queries, liaising with all relevant departments to obtain the necessary information
- Raise credit notes, via SAGE, where required

**What are we seeking?**
- A collaborative team player, with an organised approach to work and an attention to the little details that make a customer’s experience outstanding
- Delivery of expertise and experience from a similar role
- Ideally experience of Sage accounting software

**Are you ready to join us and be Paw-some?**

**Job Types**: Full-time, Permanent

**Salary**: £31,990.40 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 2 years (required)
- Sage Accounting: 1 year (preferred)
- Complaint handling: 1 year (required)

Work Location: In person

Reference ID: CSS24



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