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CRM Service Owner
4 months ago
Join Our Talent Community
Achieve remarkable things for our customers, for the company, and for each other
Experience job satisfaction in a performance culture that empowers and inspires
Enjoy the challenge of creating things that the rest of the world only dreamed of
Moog culture is fundamentally about respect
Job Summary
Moog Industrial Group are recruiting for a CRM Service Owner to join the team in Tewkesbury either locally or remotely. Reporting into the Digital Services Manager, the primary responsibility of the CRM Service Owner is to contribute to Moog Industrial Group’s success ensuring CRM delivers maximum value to customers and business users, supporting the desired business benefits of the Indsutrial Group.
Within this role you will be expected to establish and manage strong relationships across the Customer Service, Marketing and Sales functions and be responsible for end-to-end service delivery including all service offerings. As a Service owner you will be expected to prioritize initiatives, manage costs, negotiate with partners and vendors and work with the Digital Transformation team to ensure value and achievement of business outcomes
Key Responsibilities:
- Manage CRM technology as an overall service, understanding and managing the service performance to agreed service levels.
- Ensure the CRM technology services meet our company-wide compliance obligations (e.g., Trade Compliance, Security, Data Privacy).
- Develop and maintain an agreed CRM service roadmap, ensuring it is documented and actively worked towards over time.
- Using an Agile development framework, ensure the business demands upon the CRM development team are managed effectively against the supply of resources within budget.
- Ensure that the CRM technology services are pro-actively licensed in-line with agreed budgets and forecasts.
- Work with the development team throughout the system development lifecycle to ensure features developed meet the desired business objectives and lead to ultimate product success.
- Provide leadership, direction and day to day supervision for a culturally diverse, globally located CRM development and operational support team.
Key Expertise:
- A minimum of 7+ years’ experience service delivery and/or technical experience in a relevant field
- Ability to influence business stakeholders and build a consensus of opinion
- Good co-ordination and team-working skills
- The ability to explain technical ideas clearly
- A desire to keep up to date with developments in technology
- Comprehensive Industry Knowledge
- Experience within Manufacturing is desirable
This role may require the individual to work overtime when required due to working with other sites globally.
In Return Moog can offer you
- A longstanding career within a culture of trust and innovation.
- 33 Days Annual Leave (including Bank Holidays).
- Benefits to include Life Assurance, Company Pension Contribution beginning at 6%, Employee Share Option in addition to an extensive Flexible Benefits Package.
- This role is working 37.5 hours per week. We offer a flexi-time system therefore you can flex your start and finish times around our core hours.
You Matter at Moog - Our Mission and Vision
At Moog, we believe in the people who work for us. As part of our investment in our people, we make diversity, equity, and inclusion a priority. Our goal is to create a culture where we value, respect, and provide fair treatment and equal opportunities for all employees.
Moog aspires to be a diverse, equitable, and inclusive company where employees are empowered to bring their whole, authentic selves to work every day.
By recognizing and celebrating our differences, we cultivate an environment that’s the right fit for every person inside of it. Moog is a place where employees are empowered to bring their whole, authentic selves to work every day.
It is our core belief that if we take care of our employees, they will take care of our customers, partners, shareholders, and communities where we live and work.
Working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.
You Can Do This
