Customer Service Coordinator

6 hours ago


Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full time
Customer Care Co-ordinator

We are seeking a highly skilled and patient Customer Care Co-ordinator to join our team at Bloor Homes - Customer Care. As the central point of contact, you will be responsible for ensuring that our customers receive consistently outstanding service.

Main Responsibilities:
  • Manage incoming calls, emails, and post related to customer care.
  • Validate and resolve customer complaints in a timely and efficient manner.
  • Coordinate with Customer Care Technicians, suppliers, and sub-contract trades to resolve issues and schedule appointments.
  • Verify that work has been completed to the customer's satisfaction.
  • Update and maintain records using Sitestream.
  • Bring persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
  • Categorize works effectively to minimize costs.
  • Develop an understanding of the Social Housing Defect Reporting Process and assist with logging defects when required.
  • Process 5-7 Month Purchaser Reports in line with the Your New Home Guide.
  • Attend meetings as necessary to perform duties.
  • Comply with and uphold company policies and procedures.
  • Undertake additional tasks as reasonably required.
  • Ensure all Health and Safety aspects associated with Covid-19 are followed.
Essential Skills and Attributes:
  • Customer service experience in an office environment.
  • Experience in using CRM software.
  • Educated to GCSE Standard (or equivalent) including English and Maths.
  • Good verbal and written communication skills.
  • Ability to multitask with good time management.
Company Benefits:
  • Scottish Widows Pension Scheme.
  • 33 days holiday entitlement (including bank holidays).
  • Group Staff Discount at Triumph Motorcycles ltd.
  • Competitive discount on our homes (dependent upon the property and location).

If you share our commitment to excellence and take pride in your work, we encourage you to apply for this rewarding role.



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