Customer Service Assistant

1 week ago


Leeds, United Kingdom Carlisle Support Services Full time

**Are you interested in pursuing a career in Rail?**
**We are seeking a Train Dispatcher (Customer Service Assistant)**

Rate of Pay - £11.50 per hour
Hours : Average 42 rotating over 7 days/nights
Location - Leeds Train Station
Shifts - 12 hour shifts Day/Night Rotation (4 on 4 off)

**Job Role**:

- We are currently looking for Professional, energetic and enthusiastic Customer Service Assistant who is interested in pursuing a career in _**Rail**_. This is an exciting customer facing role, working at stations in the Leeds area. You will provide clear information to customers regarding station delays or platform changes and will offer guidance on alternatives available during disruption. You will deliver high standards of customer service whilst anticipating the needs of the customer in order to meet their expectations. As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided._

**Applicants must be able to demonstrate the following**:

- _Excellent customer service skills_
- _Ability to work well under pressure_
- _Pro-active, friendly attitude_
- _Solid experience in dealing with customers face to face_
- _Strong communication skills_
- _Good standard of numeracy and literacy_

As the successful applicant will undertake the safe dispatch of trains, as part of their duties this role is safety critical requiring a railway medical, drugs & alcohol screening and colour vision test prior to any firm offer of employment

**Selection Process** - This will involve a number of tests in line with Rail Industry standards including:

- Train Dispatch Concentration Test,
- Rules Acquisition Aptitude Test
- Colour vision assessment
- **#IHPNTH**

**Salary**: £11.50 per hour

Application question(s):

- Can you meet the shift requirements? (Days/Nights 4 on 4 off)

Can you attend an assessment day on Thursday 29th February?

Work Location: In person

Application deadline: 22/02/2024



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