Online Customer Services Assistant

2 weeks ago


Leeds, United Kingdom British Heart Foundation Full time

Do you have an interest in online retail? Would you relish the opportunity to join the UK’s biggest online charity retailer?

Due to internal progression, an exciting opportunity has arisen for an eBay Customer Service Assistant to join our dynamic team and really make a difference, providing outstanding customer service to our online customers and shops.

**About the role**

BHF is the biggest and most successful charity retailer in the UK. It’s also our second biggest source of revenue turning donated items in to £millions that fund our life-saving work. We are looking for someone who can excel in assisting the team as well as our customers by processing and resolving their issues in a timely and professional manner. You will provide a first-class customer service on behalf of the BHF, meeting all customer and client needs.

This is a full-time position, working 35 hours a week (Mon - Friday, 9 am - 5 pm.)

Your working week will be split between home working and around two days per week in our Leeds office. This will allow us to unlock our best work for our cause, blending the best of home and office working.

**About you**

You will have experience of working in a customer focused environment, with the customer being at the heart of every interaction. You'll bring excellent communication and organisational skills as well as a flexible and friendly approach. Experience of working in a fast paced, target-based environment would also be advantageous.

**How to apply**

**Why Join the BHF?**

We invest heavily in the development of our eBay team because they’re the people behind our success in the sector. We value, nurture and reward our talent and are proud to offer a welcoming and supportive working environment. We also offer competitive salaries, 30 days paid holiday and other sector leading benefits.



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