Weekend Customer Services Assistant

2 weeks ago


Leeds, United Kingdom University of Leeds Full time

**Weekend Customer Services Assistant**:
**Salary: Grade **4** (£21,197 - £23,715 p.a. pro rata depending on experience)**

**This role will be based on the University campus.**

**Are you committed to outstanding customer service? Do you know how to go the extra mile for customers? Can you make a positive contribution to our team?**

The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

Our Library Customer Service Team makes a major contribution to the University experience for students and staff. As the first point of contact for most Library visitors, we make sure our spaces are an inviting and welcoming place to work. We are proud to have achieved the Customer Service Excellence award and strive to find creative new ideas to keep improving our customer service standards.

You’ll be joining a team that staffs our service points, answers enquiries and helps customers to use our libraries’ space, services and collections. This includes managing customer behaviour, troubleshooting equipment and maintaining effective administrative processes to support the delivery of library operations. You’ll also be responsible for organising rotas, training staff and responding to customer feedback.

We are looking for an additional team colleague to work across our four main campus library sites, someone who listens to customers and is motivated to deliver an excellent customer experience. Our staff must be flexible and responsive to changing priorities and developments to meet customer expectations.

Please note, you may be required to attend some training sessions, prior to the start date. These will include some time during weekday working hours, by arrangement.

**What we offer in return**
- Generous pension scheme options plus life assurance;
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls;
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more;
- Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more

**To explore the post further or for any queries you may have, please contact**:
Judith Partridge, Weekend Operations Manager



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