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Customer Service Assistant

5 months ago

Leeds, United Kingdom Protocol Full time

Protocol are delighted to be recruiting for a Customer Service Assistant for an Education provider in the Leeds area.

**Salary**: £19,577 per annum

**The person & qualifications**
- Experience of working in a customer service or front of house setting
- Experience of using a student records database or CRM database or similar
- Good basic IT skills

**Duties**
- Ensuring that the highest level of reception service is delivered consistently to students, staff, stakeholders, and external visitors to exceed their expectations
- To provide information, data and advice as required by students, staff, stakeholders, and external visitors
- To ensure relevant queries have an appropriately managed handover and post query resolution
- Identify, avoid, and resolve problems quickly to enhance the customer journey.
- Provide an excellent reception service - greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required

**About Protocol**

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

Whatever your career goals, we've got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs
- **The legal bit...**_

**Job Types**: Full-time, Permanent

**Salary**: £19,577.00 per year

Schedule:

- Weekend availability

**Experience**:

- customer service: 2 years (preferred)

Work Location: One location