Customer Service Assistant

3 weeks ago


Leeds, United Kingdom ENVISION AGENCY LTD Full time

**Responsibilities**:

- Answer incoming customer inquiries via various face to face channels
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with placing orders, and resolving any issues or concerns
- Upsell additional products or services to customers when appropriate
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Handle customer complaints in a professional and empathetic manner
- Perform data entry tasks accurately and efficiently

**Qualifications**:

- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Ability to effectively communicate complex information to customers in a clear and concise manner
- Previous experience in customer service or a related field is preferred
- Proficient in data entry and ability to analyze customer information

**Job Types**: Full-time, Permanent

**Salary**: From £23,571.55 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person

Application deadline: 14/03/2024



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