Customer Assistant
2 weeks ago
We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing exceptional customer service and support to our clients. Your main goal will be to ensure customer satisfaction and enhance the overall customer experience.
**Responsibilities**:
- Communicate with customers in a friendly and professional manner, both in person and over the phone
- Provide accurate information about products, services, and promotions
- Assist customers with inquiries, concerns, and complaints, resolving issues promptly and effectively
- Maintain a high level of product knowledge to effectively assist customers with their needs
- Utilize phone etiquette skills to handle incoming calls and direct them to the appropriate department or individual
- Assist with upselling and cross-selling products to maximize sales opportunities
- Process customer transactions accurately and efficiently
- Demonstrate excellent time management skills to prioritize tasks effectively
**Experience**:
- Previous experience in a customer service role is preferred but not required
- Bilingual skills are a plus
- Strong organizational skills with attention to detail
- Ability to effectively communicate with customers from diverse backgrounds
**Job Types**: Full-time, Permanent
Pay: From £25,440.43 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 27/04/2024
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