Customer Assistant

3 weeks ago


Leeds, United Kingdom Citi and Sales Partners Group Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met

**Responsibilities**:

- Assist customers with inquiries, concerns, and requests in a friendly and professional manner
- Provide accurate information about products, services, and promotions
- Maintain a clean and organized work area
- Upsell products or services to maximize sales opportunities
- Handle customer complaints or issues with empathy and problem-solving skills
- Collaborate with team members to ensure customer satisfaction
- Follow company policies and procedures for customer interactions

**Experience**:

- Previous experience in a customer service role is preferred but not required
- Basic math skills for handling transactions and providing accurate change
- Strong organizational skills to prioritize tasks effectively
- Excellent communication skills to interact with customers and team members
- Multilingual abilities, particularly Spanish, are a plus
- Familiarity with phone etiquette and professional communication

**Job Types**: Full-time, Permanent

**Salary**: From £23,499.48 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 04/04/2024


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