Customer Service Assistant

1 month ago


Leeds, United Kingdom Brook Street Full time
Job Description

Brook Street are looking for enthusiastic individuals with a passion for customer service , to work for an exciting public sector client. We have a few part time contracts available , but will have some full time ones down the line

Role: Customer Service / Processing Assistant

Location: Leeds , LS1 city center

Hours: various FT and PT contracts depending on availability (PT 16:00-20:00 Mon - Fri , FT 9:00-5:30 Mon - Fri)

Contract: Temporary with a view for extension

Pay rate: £12.00 an hour / weekly pay every Friday

Your role will involve providing a face-to-face service, supporting overseas customers with their visa and citizenship applications.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-month's period, with the option to move on to a fixed-term contract based on performance, attendance, behaviour.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you and have you out to work in an integral part of the UK visa and immigration service.

As the right candidate, you will have:

  • Excellent communication and interpersonal skills
  • The ability to develop and maintain good working relationships with colleagues
  • Basic IT skills, as appropriate systems training will be provided
  • Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
  • Excellent organisational skills with great attention to detail
  • The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
  • The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:

  • Working in a customer-facing environment
  • Working in a high-volume processing environment.

The role will require you to:

  • Capture and digitise information as part of a process
  • Act as a first point of contact for customers
  • Manage customer expectations, interact and display professionalism at all times.
  • Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
  • Manage challenging situations displaying professionalism at all times
  • Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
  • Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online or send CV's directly

For specific questions related to the role and the flexibility options currently available, contact



  • Leeds, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 353471**Salary**: - £22,183 - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Division**Type of role**: - Operational Delivery**Working pattern**: - Flexible...


  • Leeds, United Kingdom Handicare Accessibility Ltd Full time

    We have an exciting opportunity for a **Customer Services Assistant** to join our Service Support team based at **our site in Guiseley, Leeds**. As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life. We design and manufacture our own range of straight and...

  • Customer Service

    7 days ago


    Leeds, United Kingdom CLD Recruitment (Leeds) Ltd Full time

    Customer Service Advisor £22,000 Temporary to permanent Hybrid working - 2 days in the office 3 from home Leeds City Centre As a Pension Support Assistant you will be expected to follow specified manual and computer based procedures and tasks, including data input as required; you will liaise with customers on a regular basis so good communication and...


  • Leeds, United Kingdom Monroe Estate Agents Full time

    Working for the fastest growing North Leeds Estate Agent, we are looking for a part-time viewer/customer service assistant, from Thursday/Friday to Tuesday. **Our viewers assistant roles include**: - Conducting property viewings - Managing enquiries and phone calls - Excellent customer service and organisation skills - Diary management **Must have**: - A...

  • Customer Assistant

    4 weeks ago


    Leeds, United Kingdom ACIA CONSULTING LTD Full time

    As a Customer Assistant, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others. **Responsibilities**: - Assist customers...


  • Leeds, United Kingdom University of Leeds Full time

    **Weekend Customer Services Assistant**: **Salary: Grade **4** (£21,197 - £23,715 p.a. pro rata depending on experience)** **This role will be based on the University campus.** **Are you committed to outstanding customer service? Do you know how to go the extra mile for customers? Can you make a positive contribution to our team?** The University of...

  • Customer Assistant

    5 days ago


    Leeds, United Kingdom Relay Group Limited Full time

    As a Customer Assistant, you will play a vital role in ensuring our customers receive outstanding service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing product/service information. **Responsibilities**: - Assisting customers with their inquiries and providing product...

  • Customer Assistant

    4 weeks ago


    Leeds, United Kingdom AACQUISITIONS LTD Full time

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing exceptional customer service and assisting customers with their inquiries and needs. **Duties**: - Greet customers in a friendly and professional manner - Assist customers with product selection and provide recommendations - Resolve customer...

  • Customer Service

    3 weeks ago


    Leeds, United Kingdom Adecco Full time

    Adecco are pleased to be working with a leading Electronic parts supplier in Leeds who are looking for a Customer Service Trade Counter AssistantThey are seeking a dynamic individual to join the team on a 6-month temporary basis, with the potential for a permanent position.Job Role:Serve as a Trade Counter Assistant, providing exceptional customer...

  • Customer Assistant

    4 weeks ago


    Leeds, United Kingdom ALPHAATOMIC LTD Full time

    **Customer Assistant** **Responsibilities**: - Providing excellent customer service by assisting customers with their inquiries and purchases - Demonstrating strong communication skills to interact with customers and team members - Utilizing time management effectively to handle multiple tasks efficiently - Up selling products or services to enhance...

  • Customer Assistant

    4 weeks ago


    Leeds, United Kingdom ALPHAATOMIC LTD Full time

    As a Customer Assistant, you will be the first point of contact for our valued customers, providing outstanding service and support. **Responsibilities**: - Assist customers with inquiries, providing excellent customer service - Utilise phone etiquette to answer customer calls and address their needs - Sell products and services to customers, meeting sales...


  • Leeds, United Kingdom University of Leeds Full time

    **Customer Service Delivery Assistant**: **Salary - Grade 4 (£22,618 - £25,138, plus meals, p.a.)**: We are open to flexible working arrangements **Can you go the extra mile for customers? Are you customer focused and dedicated to providing an excellent service? Do you have excellent time management and prioritisation skills?** The University of Leeds is...

  • Customer Service

    5 days ago


    Leeds, United Kingdom Adecco Full time

    Adecco are proud to be working with a well known financial company looking for a Customer Service Assistant This is a long term opportunity and offers progression and growithvwithin the company The role is to offer support and guidance within an already established team and would suit someone with both Admin and Customer Service skills. **Essential** -...

  • Customer Service

    7 days ago


    Leeds, United Kingdom Adecco UK Full time

    Adecco are proud to be working with a well known financial company looking for a Customer Service Assistant This is a long term opportunity and offers progression and growithvwithin the company The role is to offer support and guidance within an already established team and would suit someone with both Admin and Customer Service skills. **Essential** -...

  • Customer Assistant

    4 days ago


    Leeds, United Kingdom CSP U.K. LTD Full time

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction. You will assist customers with their inquiries, provide product information, and help them make purchasing decisions. This is an excellent opportunity for individuals who...

  • Customer Service

    3 weeks ago


    Leeds, United Kingdom Adecco Full time

    Adecco are pleased to be working with a leading Electronic parts supplier in Leeds who are looking for a Customer Service Trade Counter AssistantThey are seeking a dynamic individual to join the team on a 6-month temporary basis, with the potential for a permanent position.Job Role:Serve as a Trade Counter Assistant, providing exceptional customer...


  • Leeds, United Kingdom Chartwells Full time

    Are you a team player with a passion for food and people? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a full time basis, contracted to 35 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment....


  • Leeds, United Kingdom Chartwells - Schools Full time

    Are you a team player with a passion for food and people? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 17.As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given...


  • Leeds, United Kingdom DK Recruitment Full time

    In this exciting and varied role you’ll be expected to - Provide exceptional customer service to clients by addressing inquiries, resolving issues, and providing accurate information - Handle a high volume of in person conversations with customers - Utilize financial services knowledge to assist customers with account inquiries - Analyze customer accounts...


  • Leeds, United Kingdom ACIA CONSULTING LTD Full time

    As a Customer Service Executive, you will be at the forefront of our commitment to customer success. Your primary responsibility will be to engage with our valued customers, address inquiries, resolve issues, and ensure a seamless experience. This role requires strong communication skills, empathy, and a passion for exceeding customer...