Customer Service Advisor
1 month ago
In this exciting and varied role you’ll be expected to
- Provide exceptional customer service to clients by addressing inquiries, resolving issues, and providing accurate information
- Handle a high volume of in person conversations with customers
- Utilize financial services knowledge to assist customers with account inquiries
- Analyze customer accounts and provide appropriate solutions based on their needs
- Maintain detailed records of customer interactions and transactions in Sales
- Collaborate with other team members to ensure customer satisfaction and timely resolution of issues
'''Requirements'''
- Previous experience in a customer service role
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written, to effectively communicate with customers and team members
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills to address customer inquiries and resolve issues promptly
- Attention to detail to accurately record customer information and transactions
**Salary**: £23,000.00-£26,000.00 per year
**Benefits**:
- Company events
- Employee mentoring programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Leeds (required)
Work Location: In person
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