Customer Service Advisor

4 weeks ago

Leeds, United Kingdom EMIS Group Plc Full time

**Customer Service Advisor**

The Customer Service Advisor role will sit as part of our excellent service desk function here at EMIS. This is a great opportunity to deliver success across the business and also to our customers.

**Our Vision and Your Impact**

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision?

Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five HealthTech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.

As Customer Service Advisor, you will provide fantastic customer service to end users of our products and services. Collaboration is key at EMIS, as a Customer Service Advisor you will work proactively within the Service Desk team to support patients across the UK, diagnosing and resolving issues within our bespoke software and escalate issues to management where required.

We’re looking for individuals with excellent customer service skills, whilst this isn’t a full ‘technical’ role - it would certainly be beneficial if you had an aptitude and passion for technology or experience in a similar customer support role. You will be provided with the tools to transform your career at EMIS. Continuous improvement is key to success; within this customer service job you will develop your technical understanding, be upskilled, and trained across our complete product portfolio and have regular career conversations to map out your next steps with EMIS.
- This Customer Service Advisor role will be a hybrid working role with 2 days a week in out office in Leeds (LS10) and the rest from home. You will also be required to work 1 weekend a month as part of this role._

**What you’ll do**

As Customer Service Advisor your key duties will include:

- Provide first class customer service through active listening and effective questioning.
- Diagnose and respond to customer issues using process and procedural knowledge gained via specialised training.
- Problem solve reoccurring customer issues that require judgement and decision making
- Accurately raise, capture, prioritise and manage customer issues using internal tool sets.
- Contribute to the continuous improvement of Customer Support

**Who you’ll be**
We want to make sure you’re set for success so the key skills we’re looking for in the role are below. We know not everyone ticks all the boxes and we’ll provide training on some of the areas if you’re the right person for the role.
- Experience in a Customer Service role or Service Desk environment.
- Superb communication and excellent customer service skills.
- Logical thinker, with good analytical and problem-solving skills.
- Strong attention to detail.
- Active listener
- Confidence working under pressure.
- Excellent interpersonal skills.

**What We’ll Give You**

As well as a competitive salary, you will also receive 25 days holiday, excellent employer pension contribution, access to LinkedIn learning and other lifestyle discounts. To make sure you’re never out of pocket you will also join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to physio, reflexology, and much more, totalling over £2000 a year.

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