Customer Service Advisor
2 months ago
Sales Advisor/ Customer Service Advisor
My client based in Leeds are currently recruiting a customer service advisor for their vastly growing business.
Main Responsibilities:
Dealing with incoming calls
Chasing deliveries, arranging collections, arranging credits
Processing sales orders on a bespoke windows-based system
Prepare system quotations, source products if not stocked & follow up as required
Liaise with external sales teams
Build business relationship with internal/ external customers
Liaise with customers on delivery re-scheduling and re-sourcing if required
Maintain and monitor quotation and lead files
Contribute to the sales growth through both existing and prospect customers
Dealing with a variety of customer service enquires and reporting of service calls
Required skills and competencies:
- Customer focused
Customer service experience
Excellent IT skills, Microsoft office, Excel
Previous experience in a structured customer sales or telesales environment is preferable but not essential
Positive attitude with the ability to work as part of team as well as individually
Proven ability to work with a sense of urgency
Excellent communication skills both verbal and written
Excellent listening skills with an ability to engage and influence customers
- Have a proactive approach, working in an agile business
Mon-Fri 08:30 - 05:00pm - Mon to Fri
£20,078 plus bonus
**Job Types**: Permanent, Temp to perm
**Salary**: £20,078.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
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