Customer Service Advisor

2 months ago


Leeds, United Kingdom West Riding Recruitment Full time

Sales Advisor/ Customer Service Advisor

My client based in Leeds are currently recruiting a customer service advisor for their vastly growing business.

Main Responsibilities:
Dealing with incoming calls

Chasing deliveries, arranging collections, arranging credits

Processing sales orders on a bespoke windows-based system

Prepare system quotations, source products if not stocked & follow up as required

Liaise with external sales teams

Build business relationship with internal/ external customers

Liaise with customers on delivery re-scheduling and re-sourcing if required

Maintain and monitor quotation and lead files

Contribute to the sales growth through both existing and prospect customers

Dealing with a variety of customer service enquires and reporting of service calls

Required skills and competencies:

- Customer focused

Customer service experience
Excellent IT skills, Microsoft office, Excel
Previous experience in a structured customer sales or telesales environment is preferable but not essential
Positive attitude with the ability to work as part of team as well as individually
Proven ability to work with a sense of urgency
Excellent communication skills both verbal and written
Excellent listening skills with an ability to engage and influence customers
- Have a proactive approach, working in an agile business

Mon-Fri 08:30 - 05:00pm - Mon to Fri

£20,078 plus bonus

**Job Types**: Permanent, Temp to perm

**Salary**: £20,078.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location



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