Customer Service Advisor

2 weeks ago


Leeds, United Kingdom EMIS Group Plc Full time

**Our Vision and Your Impact**

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives.

Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for **Customer Service Advisors** **to join our Service Desk function in Leeds.

As a Customer Service Advisor you will provide fantastic customer service to end users of our products and services. Collaboration is key at EMIS, as 1st Line Support Analyst you will work proactively within the Service Desk team to support 500,000 customers professionally diagnosing and resolving issues with our bespoke software.

We’re looking for individuals with excellent customer service skills, whilst this isn’t a full ‘technical’ role - it would certainly be beneficial if you had an aptitude and passion for technology or experience in a similar customer support role. You will be provided with the tools to transform your career at EMIS. Continuous improvement is key to success; within this customer service job you will develop your technical understanding, be upskilled and trained across our complete product portfolio and have regular career conversations to map out your next steps with EMIS.
- This is a full time permanent role working 37.5 hours a week, you will be required to work 1 in 4 weekends a month and will be based two days between Monday - Thursday from our Leeds office (LS10) with the remainder from home. _

**What you’ll do**

As Customer Service Advisor your key duties will include:

- Provide first class customer service through active listening and effective questioning
- Diagnose and respond to customer issues using process and procedural knowledge gained via specialised training
- Problem solve reoccurring customer issues that require judgement and decision making
- Accurately raise, capture, prioritise and manage customer issues using internal tool sets
- Contribute to the continuous improvement of Customer Support

**Who you’ll be**

We want to make sure you’re set for success, so the key skills and experience we’re looking for are below:

- Excellent interpersonal skills and the ability to empathise with customers
- Time spent in a fast paced customer service role, either face to face or a helpdesk setting
- A solution focused mind set and confidence working in a target/ SLA /KPI driven environment
- Basic IT knowledge
- A good understanding of Microsoft Office
- A proactive and inquisitive nature and a strong questioning ability

**What we’ll give you**

This is a fantastic opportunity for you to gain exposure to multiple products across the EMIS group whilst troubleshooting and speaking with customers. You will be supported through your time at EMIS through career development, continuous learning, and training on EMIS products. As a Customer Service Advisor, you will receive a competitive salary plus excellent benefits.



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