Customer Service Advisor

4 weeks ago

Leeds, United Kingdom Capita Full time

Customer Service Advisor EE

**Salary**: £20,663

Contract Type: Full time - Permanent - 40 hours a week

Shift Pattern: Various shift patterns between the business opening hours of 8:00 - 21:15 Mon to Fri & 08:00 - 20:15 Sat - Sun

Location: Homebased

Do you have a passion for helping customers? Are you looking for a role that offers you the flexibility to work from home?

Join Capita Experience as a Customer Service Advisor in our EE Team and not only will you be earning £20,663 per year, you will also be joining an exciting business committed to inclusion, diversity and ensuring you have excellent opportunities to grow, develop and progress your career.

It's our people that make Capita Experience a truly exciting and diverse workplace
- we want you to bring your whole self to work, allowing your personality and skills to shine.

**Job title**:
Customer Service Advisor

At Capita we work for some of the best-known brands in the country, on this occasion we are looking for home based Customer Service Advisors to join our busy team. We encourage diversity and provide a warm, friendly and supportive environment where colleagues are listened to and feel valued. Our vision is to be the No.1 in the UK for Customer Satisfaction - always and we’ll provide you with the knowledge and support you need to help make this happen. We’ll work with you every step of the way to make sure you’re getting the most out of your role. We’ll provide you with the equipment and training you need to get started, however, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role. Join us and you’ll be helping to create a stronger future for everyone.

**What you’ll be doing**:

- Supporting with inbound calls in a virtual call centre, working from home
- Delivering a service which makes your customers feel valued
- Dealing with a number of customer questions and queries
- Complaint handling

**What we’re looking for**:

- Confidence and the ability to communicate clearly and effectively
- An ability to learn new skills quickly including adopting new processes and technology
- An ability to think on your feet and adapt to different situations
- A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
- Ideally, experience working in a customer service environment
- A private, quiet space to work from at home with a strong wifi connection

**What’s in it for you?**
- A competitive salary of £20,663 per annum
- 22 days’ holiday plus public holidays
- Pension scheme and a childcare scheme
- Access to Private Medical Insurance & Health Assessment plans
- childcare scheme
- Monthly incentive scheme
- A wide range of discounts on everything from retail to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.

**What will happen next**:
**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

LinkedIn

**Location**:
Leeds
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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