Customer Service Assistant
2 weeks ago
Job reference
REQ0001322
Date posted
11/01/2023
Application closing date: Midnight
25/01/2023
Location
Leeds
Salary
Grade 2: £20,134 - £22,662
Package
Please refer to job description and employee specification
Job category/type
Administrative/Support
Attachments
Job Description and Employee Specification REQ0001322.pdf
Job description
Leeds Beckett University’s Accommodation and Residential Services Team is looking for a highly motivated Customer Service Assistant to support with delivering excellent customer service to our students.
The position will report to the Accommodation Office Manager and will support the front facing functions of the accommodation office providing accurate and prompt information to customers through face to face, telephone and written communication. The post will involve substantial contact across the University, with students and parents, and external partners, and requires an individual with excellent communication and interpersonal skills who is able to build and maintain positive relationships. The post will also involve using Microsoft Office, including Word, Excel, and Outlook and an accommodation booking and allocation system.
The Accommodation and Residential Services Team is looking for an enthusiastic individual who take a proactive approach to learning new skills and embracing challenges within a busy customer focused environment. It is expected that the individual will be committed to making a positive contribution to the student/customer journey.
- High standard of customer care
- Excellent communication skills
- High levels of computer literacy
- Strong organisation skills with an ability to prioritise own workload
- Ability to work on own initiative and as part of a team
Working here means you’ll also have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more.
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