Customer Service Assistant

2 weeks ago


Leeds, United Kingdom Leeds Beckett University Full time

Job reference

REQ0001322

Date posted

11/01/2023

Application closing date: Midnight

25/01/2023

Location

Leeds

Salary

Grade 2: £20,134 - £22,662

Package

Please refer to job description and employee specification

Job category/type

Administrative/Support

Attachments

Job Description and Employee Specification REQ0001322.pdf

Job description

Leeds Beckett University’s Accommodation and Residential Services Team is looking for a highly motivated Customer Service Assistant to support with delivering excellent customer service to our students.

The position will report to the Accommodation Office Manager and will support the front facing functions of the accommodation office providing accurate and prompt information to customers through face to face, telephone and written communication. The post will involve substantial contact across the University, with students and parents, and external partners, and requires an individual with excellent communication and interpersonal skills who is able to build and maintain positive relationships. The post will also involve using Microsoft Office, including Word, Excel, and Outlook and an accommodation booking and allocation system.

The Accommodation and Residential Services Team is looking for an enthusiastic individual who take a proactive approach to learning new skills and embracing challenges within a busy customer focused environment. It is expected that the individual will be committed to making a positive contribution to the student/customer journey.
- High standard of customer care
- Excellent communication skills
- High levels of computer literacy
- Strong organisation skills with an ability to prioritise own workload
- Ability to work on own initiative and as part of a team

Working here means you’ll also have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more.



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