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Control Room Operative

4 months ago

London, United Kingdom Wilson James Full time

**Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.**

We are looking for a Control Room Operative to join us at our client site in London, one of the world's biggest tech companies based in King's Cross. The Control Room Operative will will monitor, respond and escalate on incidents and issues presenting potential impacts to business & personnel. You will manage and operate client technical security and monitoring systems. Reporting to the Security Service Centre Manager, you will perform monitoring and support for business travel, events, intelligence gathering and monitoring and utilise the clients ticketing systems for incident and fault reporting. Youwill also be responsible for the overall operation and client experience provided by the country security operations centre. The position will support a 24/7 Bronze (operational) cover within the security operation centre's incident management structure, referred to as “Gold-Silver-Bronze (Strategic-Tactical-Operational) Command.

**What do you get from us**:

- **The Role** - Full Time - 42 hours per week, 4 on 4 off days and nights 0700 to 1900 and 1900 to 0700
- **Pay**: £19.88 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, discount vouchers for various shopping outlets and food stores, employee referral scheme, private health insurance (BUPA type scheme)
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists via our rewards partner Vivup.
- **Non-Contractual Specific site benefits** - access to on-site cafes and restaurants, gym and other on-site facilities.

**A typical day in the life as a Control Room Operative**
- Operate as an information nexus for our client and their business and the Security team
- Intelligence monitoring, gathering & analysis from open source, to support the client's intelligence analysis staffing and capability.
- Travel risk support will be provided through monitoring of business travel, travellers and stay provisions. Monitoring of international intelligence and provision ‘intel' to allow the client's business to respond accordingly
- Technical system operation and will be done through the use of Vantage, FLIR & C-Cure systems to provide alarm monitoring and response

**What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- DS SIA Licence
- Minimum of 2 years experience in a control room/SOC/GSOC/SSC/RSOC environment or any ‘blue lights' control room environment
- Experience in successfully operating as part of a UK Emergency Services control room environment
- Experience in managing incidents with multi agency involvement