Control Room Operator

3 months ago

London, United Kingdom Mitie Full time

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

**Location: Canary Wharf**

**Pay rate: £16.45**

**Shift pattern: 4 on 4 off a combination of days, nights and weekends**

The London Security Control Room Supervisor will be responsible for using best practices to identify and support all incidents that are either impactful or potentially impactful to business, the brand and or employees.

The London Security Control Room Supervisor will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology. London Security Control Room Supervisor will escalate both crisis and non-crisis incidents to their line manager and the senior security management team, overall as per standard operating procedures.

**Main Duties**

The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
- To monitor and administer all aspects of the Control Centre technology systems including Access Control, CCTV, Intercoms, Lift Controls, and Fire Command Panel.
- To assist and monitor the Security Team to respond to incidents.
- To ensure all incoming telephone calls are answered in a timely manner.
- To ensure that all critical alarms are actioned in a timely manner.
- Ensure Policies and Procedures are followed.
- To administer card issuance to contractors within the Credit Suisse guidelines and procedures, and to oversee their supervision.
- To assist in the training of selected CCO stand in team members.
- To monitor access and egress of personnel and respond to breaches.
- To be responsible for the compliance and administration of Control Centre records and assist the duty manager in conducting monthly audits.
- To be responsible for the administration, issue and return of all keys, and radio communication equipment and audit compliance.
- To ensure that all incidents, which occur during the course of your duties, are reported promptly and recorded within the guidelines laid down by Global Security Services, efficiently dealt with, and escalated.
- To ensure integrity of the security systems is maintained.
- To ensure that the removal of goods and permit to work procedures are all maintained at all times.
- To complete the Control Centre hand over sheet at the end of each shift and ensure that any outstanding issues are handed over.
- To comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases.
- To run reports and view CCTV footage as directed by the Global Security Services team.
- To co-ordinate daily team duties.
- To promptly report all system faults.
- To maintain a key element of the control centre function by utilising the technology available to ensure that as far as possible the building remains secure and any suspicious activity is noted.
- To conduct a patrol of the premises using CCTV internally and externally and the patrol book, noting the results.
- Any other duties deemed to be appropriate or necessary to the post.
- To be responsible for the day-to-day operation of Security.
- Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
- Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms
- Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
- To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
- Provide customer / client liaison as and when required.
- Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
- Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
- Ensuring security records and logs are being kept up to date.
- Ensure the security team are compliant with all relevant legislation on data protection.

**What we are looking for**
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadl

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