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Control Room Operator

4 months ago

London, United Kingdom First Response Group Ltd Full time

We are seeking an experienced Control Room Operator to join our team at First Response Group for an immersive entertainment district in central London.

The Control Room Operator role also involves monitoring the CCTV cameras, controlling the access control of the building, and being the lead for any emergency and/or incident.

**Shift Details**:

- 12.25 Hour shifts.
- 4 on 4 off shift pattern.
- Days and nights.
- £15.00 per hour.

**Key responsibilities of the Control Room Operator include**:

- Protecting the integrity, security, and safety of the site, its employees, guests, and visitors.
- Monitoring all CCTV, access control, and fire systems across the site.
- Protecting the company’s assets against theft, assault, fire, and other safety issues.
- Investigating security breaches, incidents, and other alarming behaviour.
- Ensuring that all mandatory positions are manned, and all staffing requests are being fulfilled.
- Responding to emergencies and incidents within designated areas promptly and according to policy.
- Completing reports and record observations, information, occurrences, and surveillance activities.
- Completing site administration duties.
- Ensuring compliance with government regulations.
- Delivering the highest levels of customer service, consistently demonstrating the core values of First Response Group.

**Benefits**:

- SIA upskilling and licence renewals.
- Holiday allowance of an average of 5.6 weeks per year pro-rata.
- Referral Scheme - _earn £100 voucher for every successful referral._
- Private Healthcare package which includes GP24 and access to the Employee Assistance Program.
- Continuous professional development.
- Death-in-Service.
- Statutory Pension.
- Uniform.
- Industry-leading pay rates.

**Additional Information**:
Must be able to work on a 4-on-4-off shift pattern on both days and nights.

**Essential Skills**:

- Must have a valid SIA Door Supervisor Licence.
- Must have a valid CCTV Operators Licence.
- Must have the right to work in the UK.
- Fully comprehensive 5-year work/unemployment/education history screenable to BS7858.
- Must have demonstrable experience working in a similar role in high-profile / high-footfall environments.
- Have a high level of self-presentation.
- Be punctual and reliable.
- High levels of written and verbal communication skills.
- Be able to work independently as well as part of a team.
- Excellent interpersonal skills.

**Desired Skills**:

- Knowledge of the Genetec platform would be advantageous
- The ability to work proactively and use intuition
- Have a keen attention to detail
- Strong literacy and numeracy skills
- Adaptable and responsive
- Ability to remain patient and calm under pressure
- Ability to remain alert and aware of surroundings

**About Company**:
First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

**Job Types**: Full-time, Permanent

**Salary**: £15.00 per hour

**Benefits**:

- Referral programme

Schedule:

- Day shift
- Night shift

**Experience**:

- Security: 3 years (required)

Licence/Certification:

- SIA Door Supervisor Licence (required)
- SIA CCTV Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person