Duty Control Room Operator

3 months ago

London, United Kingdom UniTrust Full time

**Unitrust Protection Services (UK) Ltd have an exciting opportunity available for a Duty Control Room Operator to join our team.**

**Job Title: Duty Control Room Operator**

**Based: London**

**Shift Pattern: 4 on 4 off Days & Nights 07:00-19:00 & 19:00-07:00 (average 42hrs per week)**

**Pay Rate: £14.92 an hour**

**What’s in it for you?**

In return as our Control Room Operator, we offer the below salary and benefits:

- A competitive wage
- Retail deals and discounts
- 24/7 GP telephone consultation
- Pension scheme
- Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
- Length of service awards
- Employee Recognition Awards
- Tech scheme and Cycle to work scheme
- Company Sick Pay
- Company advances and loans
- Career progression: training and development opportunities
- Diverse and inclusive working environment

**Key Responsibilities**:

- The protection of a client’s property against loss, theft, damage (including fire and water) and waste through the use of pro-active CCTV monitoring.
- Manage the desk top based Fire alarm system and respond to alerts/faults as necessary.
- To undertake operation of all equipment and cameras within the CCTV Control Room.
- To assist with remote access control across the estate and car parks when required
- Manage the issuing and return of security equipment to Estate Security staff (Keys, radios, bodycams, patrol devices)
- To monitor internal and external cameras across the SKD estate.
- Direct and monitor estate security staff to tasks/incidents.
- The protection of private property belonging to the client, their staff and visitors against loss, theft and damage through the use of pro-active CCTV monitoring.
- Providing full reports on all maintenance and security related issues, following up and closing these off.
- Issue keys/passes to authorised persons as required keeping an accurate record on both electronic and paper-based systems.
- Manage the Access Control System. Produce access cards for new tenants / Service providers, ensuring correct access levels are applied accordingly. Deleting / archive any leavers.
- Day to day management of all Contractors working on site. Reporting any contractor issues to the onsite FM / Duty Supervisor.
- Forward any required security documentation to the Security Manager / FM Manager
- Review Control Room/Security procedures and develop these under the guidance of the Site Security Manager
- To comply with company health and safety procedures
- To ensure a meaningful Shift Handover is done in full, with all checks done and messages included.
- Assist with any Investigations of thefts, complaints and incidents as required using CCTV where necessary.
- Complete accurate and legible reports at all times as required (Incident/accident/Found property)
- To keep security records, compliance checks and Control Room occurrence logs up to date
- To manage the Control Room response to and during any building evacuation / major incident, supporting the estate Duty Security Manager / Estate Security team.
- Follow call out procedures in the event of a crisis situation arising.
- To complete training when necessary and comply with regulations of licenses.
- To keep the Control Room in a safe, clean, and tidy condition
- Have the ability to cover Duty Shift Manager role in the event of leave/sickness etc.

**Person Specification**:

- Preferably have at least 2 years plus previous experience in a similar role.
- Must be able to cope with high pressure situations and evidence previous supervisor experience.
- Excellent timekeeping and attendance is critical.
- Must hold current SIA CCTV licence and a good working knowledge of Data Protection (GDPR), Human Rights act and surveillance regulations is essential
- Must hold a valid Door Supervision or Close Protection SIA licence
- Valid First Aid at Work certificate
- Be capable of using all security equipment necessary to efficiently perform the duties required of a professional CCTV Control Room operative/Security Officer.

**Aptitudes and attitudes**:

- Excellent Customer Service, literacy and communication skills and have excellent verbal and written English
- Possess an excellent telephone manner

**Personal attributes**:

- A consistently smart appearance in the uniform provided and required by Unitrust
- Reliability, self-motivation, and ability to use own initiative and work without supervision
- The ability, tact and diplomacy to deal with people including the client, the client’s staff and visitors, in all circumstances including emergencies and other times of stress
- Self-confidence and an interest in self-development
- A level of physical fitness to enable the post holder to perform emergency response duties efficiently and effectively when required

**Don’t miss out on this fantastic opportunity to join our team as a Control Room Operator**

**Unitrust is an Equal Opportunities employer and welcome applicants from s

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