Control Room Supervisor

3 months ago


London, United Kingdom G4S Full time

Location: London, United Kingdom | Salary: 17.86 hourly | Posted: 19 Aug 2021 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 10370

**Control Room Supervisor**
- This is a full time permanent position, working on average 42 hours per week, on a rota basis of 12 hour shifts, 4 on, 4 off covering days, nights and weekends - for which you shall be paid a salary of £

**Purpose of the job**:To provide excellent communication and CCTV skills within the QEOP Control Room only, which is responsible for supporting and managing all activity in and around the QEOP Olympic Park. To provide clear and timely communication to Security Officers, Park management and outside agencies on key incidents that may affect the Olympic Park operation, cause distress to visitors, guests, retailers and staff

**Responsible to**:Control Room Manager & Security Team Manager.

**External relationships**:Park Management, Suppliers, Contractors, Venues and members of the public.

**Internal relationships**:Controllers, Control Room Supervisors, Intel & Control Room Manager, Car Park Team, Ground Security staff, Security Team Managers & Senior Contracts Manager.

**Job overview**:

- Responsibilities will Include;
- Buildings and public space security and safety.
- Pro actively monitoring the QEOP CCTV system.
- Monitor and allocate officer attendance to Panic alarm activations.
- Monitor and allocate officer attendance to fire alarm activations.
- Monitor and manage CCTV, Radios and all systems to ensure they are fully functional at all times.
- Monitoring and controlling access to the site.
- Monitor and allocate officer attendance to Parking Enforcement.
- Key Control.
- Responding to requests of CCTV monitoring.
- Health, safety & welfare of security team.
- Reporting and monitoring incidents within the park.
- Maintaining contact with Security Officers patrolling the QEOP.
- Ensuring the security of QEOP via the CCTV and Fire Alarm systems.
- Immediate reporting of faults with the CCTV or Fire Alarm Systems.
- Crowd Management and providing solutions.
- Leadership and direction to control room staff on duty to ensure all issues are dealt with correctly.
- Ensure all incidents are logged and managed effectively through to completion.
- Complete weekly and monthly audits on key activities and equipment within the control room.
- Provide continued training and coaching to control room staff to enhance performance and provide job enrichment.
- Review the performance and quality of control room staff on a monthly basis to achieve high performance standards.
- Assist Ground supervisor managing officer positions and breaks coverage.
- Maintain the standards of the control room for access / egress and visitor regulation.
- Effectively handle all incoming telephone traffic into the control room.
- Day to day management and rostering of Control room staff.
- Overall in charge of the site and security team out of hours.
- Any other reasonable request from the Management team.

**Skills & Knowledge**:

- Ability to contribute toward a team’s operation or can work on his own initiative.
- Able to communicate effectively and clearly at all levels within the organisation.
- Complete working knowledge of all systems.
- A comprehensive working knowledge of all processes and procedures.
- Experience of managing people and challenging situations.
- A skillful negotiator who is capable of resolving issues.
- A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required.
- Excellent report-writing and analytical skills with attention to detail
- Excellent organisational and time management skills.
- A positive attitude to dealing with people and taking on challenges.
- An understanding of large mass participation events would be an advantage.
- Full Driving Licence is desirable.
- Valid SIA DS Licence.
- Valid SIA CCTV Licence is desirable.

**Benefits**:

- Perks at Work Scheme: _access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more._
- Holiday pay
- Company Pension
- Company Uniform
- Recognition Scheme
- Training Opportunities
- Overtime is available, if desired



  • London, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Control Room Supervisor** **London** **£15.34 per hour** **4 on 4 off - Days and Nights** A fantastic opportunity has arisen within Bidvest Noonan for a Control Room Supervisor who will work at our client’s premises.. You must be able to demonstrate and deliver high quality supervision and excellent customer service to both our...


  • London, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Control Room Supervisor** **London** **£15.34 per hour** **4 on 4 off, days and nights** A fantastic opportunity has arisen within Bidvest Noonan for a Control Room Supervisor who will work at our client’s premises.. You must be able to demonstrate and deliver high quality supervision and excellent customer service to both our...


  • London, United Kingdom Control Room B Full time

    Control Room B in Battersea Power Station is looking for a Head Bartender / Bar Supervisor “Hospitality not service” is our motto and we believe that being able to engage with guests, present a menu and recommend a drink is as essential as nailing the perfect Ramos gin fizz. Our goal is to create unique and memorable...


  • London, United Kingdom Wilson James Full time

    **BECOME** **Be Part of Something Amazing. Join Wilson James** **Are you a people person?** **Do you want to develop your career within security services?** If yes, then Wilson James are looking for you! We are looking for a Control Room Supervisor to join our fantastic team based at the home of human ingenuity, award-winning exhibitions, iconic objects...


  • London, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Control Room Supervisor** **London** **£14.75 per hour** **4 on, 4 off, days and nights rotational** A fantastic opportunity has arisen within Bidvest Noonan for a CCTV Controller who will work at our client’s premises. This role will be working in a Control Room environment. We require Officers to be SIA Licenced - Door...


  • London, United Kingdom Bulgari Hotel London - In Room Dining Full time

    Reporting directly to the In Room Dining Manager and working with another supervisor, you will be responsible for In Room Dining department team to deliver an authentic experience complemented by the flawless service of your team. You will be pivotal to the success of our Food and Beverage offering. Our In Room Dining experience demands the expertise of...


  • London, United Kingdom Bulgari Hotel London - In Room Dining Full time

    Located in Knightsbridge on the edge of Hyde Park, Bulgari Hotel London is both a haven of calm in the centre of the city and yet under a minute’s walk from such landmarks as the famous Harrods department store. Since opening in 2012, Bulgari has set new standards among the luxury hotels of the British capital. Elegant contemporary architecture and...


  • London, United Kingdom Wilson James Full time

    Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Control Room Operative

    3 months ago


    London, United Kingdom EXPEDIENT SECURITY LTD Full time

    With years of industry experience across all sectors of the security industry Expedient Security Limited are proud to be involved with many of the UK’s most iconic event venues and spaces. We work with companies and individuals in a varied range of industries to ensure the protection of their property, possessions, and people with the events industry...

  • Control Room Operative

    3 months ago


    London, United Kingdom EXPEDIENT SECURITY LTD Full time

    With years of industry experience across all sectors of the security industry, Expedient Security Limited are proud to be involved with many of the UK’s most iconic event venues and spaces. We work with companies and individuals across a wide range of industries, to ensure the protection of their property, possessions, and people, with our speciality...

  • Control Room Operative

    3 months ago


    London, United Kingdom EXPEDIENT SECURITY LTD Full time

    With years of industry experience across all sectors of the security industry, Expedient Security Limited are proud to be involved with many of the UK’s most iconic event venues and spaces. We work with companies and individuals across a wide range of industries, to ensure the protection of their property, possessions, and people, with safety and security...

  • Rooms Controller

    3 months ago


    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24102865 **Job Category** Rooms & Guest Services Operations **Location** St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **_ Let your passion for discovery become a career. Explore, discover,...

  • Rooms Controller

    3 months ago


    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24067132 **Job Category** Rooms & Guest Services Operations **Location** St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **_ Let your passion for discovery become a career. Explore, discover,...

  • Control Room Operator

    3 months ago


    London, United Kingdom Mitie Full time

    Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and...


  • London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as an In Room Dining Supervisor you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Control Room Operator

    3 months ago


    London, United Kingdom First Response Group Ltd Full time

    We are seeking an experienced Control Room Operator to join our team at First Response Group for an immersive entertainment district in central London. The Control Room Operator role also involves monitoring the CCTV cameras, controlling the access control of the building, and being the lead for any emergency and/or incident. **Shift Details**: - 12.25...


  • London, United Kingdom UniTrust Full time

    **Unitrust Protection Services (UK) Ltd have an exciting opportunity available for a Duty Control Room Operator to join our team.** **Job Title: Duty Control Room Operator** **Based: London** **Shift Pattern: 4 on 4 off Days & Nights 07:00-19:00 & 19:00-07:00 (average 42hrs per week)** **Pay Rate: £14.92 an hour** **What’s in it for you?** In return...

  • Control Room Assistant

    3 months ago


    London, United Kingdom OCS Full time

    **Job Reference: SEC/SC/10-06/1200** **Job Title: Control Room Assistant** **Location: North Acton** **Pay Rate: £15.47** **Hours per week: Monday to Friday on a variable shift rota - 45 hours per week** **Business Overview** OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and...


  • London, United Kingdom Park Plaza Full time

    **Department**: Food and Beverage **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ8978 **Date Posted**:29 June First-class service and delicious food and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as a **Room Service...


  • London, United Kingdom Park Plaza Westminster Bridge London Full time

    **Department**: Food and Beverage **Job Level**: Team Leader **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req8814 **Date Posted**: 8 June First-class service and delicious food and drink are every bit as important to the hotel experience as a great night's sleep in a stylish location. That is why your contribution as a **Room...